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Host (Telus Club)

The Host is responsible for creating a positive first impression for the customers by sincerely welcoming all restaurant guest, maintaining excellent customer relations, ensuring table availability, and maintaining a clean and organized restaurant appearance.

Functions (Purpose and Responsibilities)

  • Greets and seats customers at a clean and properly set table with a minimum delay;

  • Assist guests on a Waiting List by keeping any waiting guests relaxed and informed of wait times;

  • Maintain Waiting and Reservation Lists and coordinates seating;

  • Present the wine list and menu to the guests and describe any feature items and the mode of service;

  • Receive telephone calls in a timely manner and handle all inquiries appropriately;

  • Maintain the host station by keeping it clean and organized with accurate records as required;

  • Ensure table availability through communication with the servers and bussers;

  • Accurately convey any special billing instructions to the servers;

  • Assist in the clearing and resetting of tables to maximize table availability;

  • Ensure adequate stock of napkins, glassware, cutlery, and china are at the service stations;

  • Assist the servers in their sections by pouring and refilling water or coffee as needed;

  • Assist with the set-up and tear-down of the restaurant before and after a service;

  • Ensure the general appearance of the restaurant is maintained at a high standard;

  • Actively participate in safety programs and follow polices;

  • Ensure that lighting and temperature are maintained to a comfortable level;

  • Wipe and refill cruets and sugar caddies at the end of each shift;

  • Adherence to CSEC four pillars

  • All other duties as assigned.


The ideal candidate will have the following background:

  • Prior food and beverage service is required;

  • Ability to work in a fast-paced environment and handle multiple guests and suites at once;

  • Strong interpersonal and team work skills;

  • Exemplary customer service skills;

  • Schedule flexibility to work evening and weekend shifts.


  • Must be ProServe certified and be 18 years of age or older;

  • High school diploma is considered and asset.

Key Relationships (External only)

  • Guests

Financial (Budget, Budgetary Responsibilities)

  • N/A

Physical Requirements

  • Constant low level, waist level and above shoulder lifting;

  • Occasional front and side carrying;

  • Occasional pushing and pulling;

  • Constant repetitive movements;

  • Occasional sitting;

  • Medium lifting between 25-50lbs

  • Constant standing, walking and stair climbing;

  • Occasional crouching, kneeling and reaching.


  • Not Required

  • 0% of shift Rare

  • 1–5% of shift Occasional

  • 6–33% of shift Frequent

  • 34–66% of shift Constant

  • 67–100% of shift

Working Conditions & Hazards

  • Exposed to non-weather related cold temperatures;

  • In areas with low levels of CO exposure;

  • Wet and slippery floors;

  • Extreme hot surfaces;

  • Exposed to open flames;

  • Pinch points and tight working spaces throughout building;

  • Exposed to high noise levels.