Ticketing & Service Ambassador (McMahon Stadium)

At Calgary Sports and Entertainment Corporation, we deliver excitement. Our mission is to be the heartbeat of our community by creating connections, building champions, and winning, together. If you’d like to join a team that’s people-first, diverse, innovative, and energized about delivering extraordinary fan experiences to our guests, then we’d love to sign you to a player's contract!

THE POSITION

Do you know your way around a phone, tablet and computer? Do you enjoy interacting with people and helping others? Calgary Sports and Entertainment Corporation is currently recruiting for the role of Ticketing and Service Ambassador who will be responsible for addressing fan inquiries and processing ticket requests while providing a positive first impression by offering individualized customer service and support during Stampeder games. The position requires strong interpersonal skills and technical knowledge.

KEY ACCOUNTABILITIES

• Provide mobile ticket support for customers;
• Assist fans with purchasing tickets through various sales channels;
• Provide information and answer customer inquiries for all customers at Stampeders events;
• Resolve client conflicts in an efficient and professional manner;
• Provide information regarding venue events and games;
• Assist with game-day promotions and events;
• Guide fans to designated areas, ensuring compliance with safety regulations;
• Assist with office administration during busy times of the season;
• Actively participate in safety programs and follow polices;
• All other duties as assigned.

THE INDIVIDUAL

The ideal candidate will have the following background:

• Capability to communicate positively with guests to establish their needs and provide information;
• Experience with processing credit card, cash, and debit transactions;
• Skill to direct people around websites and apps on both IOS and android devices;
• Ability to work in a fast-paced, problem solving, multi-tasking, and team environment;
• Must be available for all Stampeders Home Games;
• Schedule flexibility to work occasional additional evening and weekend shifts.

This position will remain open until suitable candidates have been found.