The Houston Texans is looking for players who want to make an impact on the Team. We scout for players who are innovative, passionate, accountable, and those who are willing to work as a team player to contribute to the achievement of the Houston Texans' goal of becoming the most respected and most valuable professional sports franchise in the world.

Qualified candidates interested in being considered for available positions should complete the online application as well as upload a resume.

The Houston Texans are seeking an individual for the position of Gameday – Ticketing Customer Service

The Texans CHARGE

Be Champions in Every Way by Cultivating Excellence and Fearlessly Evolving

The Texans Teammate Habits:

Dedication to the Team

Be Adaptable

Passion for Work

Win with Integrity

Own the Outcome

Basic Function:

Assist Houston Texans customer service staff at home gamedays and at other various Club–sponsored and Lone Star Sports and Entertainment events.

Duties & Responsibilities:

Answer all season ticket members’ questions and problems that may arise during gameday.
Oversee ADA seat exchanges through Ticketmaster software.
Assist Membership Services and Ticket Operations leadership with box office issues or other ticket-related problems that arise on gameday.
Provide exceptional guest services to all guests.
Support Ticket Resolution team as needed.
Assist full-time Club staff in handling customer service issues and providing resolution.
Perform various other tasks that may be assigned from time to time by the Membership Services and Ticket Operations leadership team.

Position requires routine face-to-face personal interaction with other Club personnel and fans at NRG Stadium and/or NRG Park during Houston Texans football games and other Club events; therefore, job responsibilities must be physically performed in the Club offices and/or at NRG Stadium/NRG Park as may be assigned and not in a telecommuting manner.

Subject to reasonable accommodations, position requires face-to-face personal interaction with other Club personnel and fans at Houston Texans home games, at other Houston Texans sponsored events held in and around NRG Stadium and/or NRG Park and at other locations in the Houston metropolitan area; therefore, responsibilities must be physically performed at the designated location and not in a telecommuting manner.

Education/Experience:

High School Diploma preferred.
Ticketing or general sales experience preferred.
Possess high energy level and be self-motivated and service oriented.
Willingness to engage with season ticket members on gameday.
Possess effective verbal and interpersonal communication skills.
Possess effective organizational skills.
Ability to maintain confidential and/or proprietary information.
Job may require walking around and standing for prolonged periods of time in various Club premises in and around NRG Stadium and NRG Park, as may be assigned.

Physical Requirements:

Must be able to lift and carry up to 20 lbs.

Must be able to talk, stand, walk, sit, drive, bend, squat, climb, twist and reach as necessary.

Title: Gameday – Ticketing Customer Service
FLSA Status: Hourly, Non-Exempt
Department: Ticketing
Reports to: Ticket Operations Manager

Please note that while resumes of all candidates will be considered, as a way for the Texans organization to acknowledge and reciprocate the tremendous support given the Team by local fans and the local community in general, qualified candidates with permanent addresses in the Houston metropolitan and surrounding areas will be given first consideration whenever possible.

If your skills and experience match our available position requirements, a Human Resources representative will contact you directly. Due to the volume of resumes received by the Houston Texans, we are unable to provide updates on the status of individual applications.

The Houston Texans organization is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law.

We are an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, sex, sexual orientation, age, disability, gender identity, marital or veteran status, or any other protected class.