JOB PURPOSE

The Head of Operations will oversee the day-to-day activities of Luton Town FC Community Trust. As a key member of the Senior Management Team (SMT), the post holder will provide leadership and operational expertise, ensuring the charity runs efficiently and effectively in alignment with its strategic goals.

JOB DESCRIPTION

Direct line management of the Programme Manager, Football Development Manager, Operations Officer, and Finance Administrator, ensuring their performance aligns with the trust's objectives and values.
Contribute to the Senior Management Team, attending weekly meetings
Contribute towards the trust’s business plan as well overall strategy
Work alongside the Community Trust Director to oversee budgeting and financial planning, leading monthly financial clinics with project leads to ensure expenditure and income is kept in line with budgets
Lead and support income generation efforts across all departments, including bid writing, overseeing the 'Friends Of' scheme, and identifying and developing new revenue-generating opportunities
Develop and nurture strategic partnerships with local organisations and key stakeholders to enhance the trust’s impact and ensure alignment with community needs.
Work closely with other members of the SMT to ensure to develop and implement high impact programmes and initiatives that align with the Trust’s mission and objectives.
Oversee the trust's compliance with the Capability Code of Practice (CCOP), ensuring all policies are reviewed and updated regularly, and that best practices are followed across all departments
Acting as first point of contact for trust HR queries and issues, attending informal action and disciplinary meetings as necessary and ensuring correct procedures followed across trust
Ensure the Trust is run efficiently by suggesting improvements to existing systems and implement new systems where appropriate
Work alongside SMT to ensure vigorous health and safety polices and procedures and in place and followed by all staff
Maintain comprehensive contracts register for all technology, subscriptions and other services

MAIN JOB REQUIREMENTS AND PERSON SPECIFICATION

Excellent organisational skills and leadership abilities
Proven experience in managing staff and leading high-performing teams, with a track record of achieving operational excellence
Outstanding communication and people skills
Ability to work with others, building trust and developing strong relationships
Ability to set high standards for self and motivate others to strive for excellence
Acts with honesty and integrity, and understands how to use resources resonsibily
Working knowledge of MS Office and various other software, including CRM systems and accounts packages
Working experience in budgeting and financial management
Be an ambassador for the Club presenting the Club in a positive image at all time

ADDITIONAL INFORMATION

This is a full time role
Applicants must be eligible to live and work in the UK.
This role requires the successful candidate to pass an enhanced DBS check due to the nature of the work involving vulnerable groups. The Trust is committed to safeguarding and promoting the welfare of children and young people, and expects all staff to share this commitment.
Full UK drivers license and access to vehicle

Community Trust - Head of Operations