Title: Fan Ambassador

Department: Guest Experience
Reports to: Guest Experience Coordinator

FLSA: Non-Exempt, Part Time, Hourly

WHAT SETS YOU APART

The Fan Ambassador position is part of the fast-paced and exciting game day operations team within the Guest Experience Department of Orlando City and Orlando Pride Soccer Clubs. The Guest Experience Ambassador will report to the Director of Guest Experience. Fan Ambassadors are responsible for providing an exceptional and positive experience for every guest that attends an Orlando City SC or Orlando Pride game or event at Inter & Co Stadium. This may include, but is not limited to, welcoming guests at our gates, checking tickets, listening to fans needs and constructive criticism on game days, and reporting all issues and feedback to the Guest Experience Department.

ESSENTIAL DUTIES AND RESPONSIBILITIES:

Have a positive attitude with a willingness to assist guests and anticipate their needs.
Deliver excellent customer service to each fan entering and leaving Inter & Co Stadium through the utilization of the Club’s service philosophy.
Provide accurate directions to seating sections and key attractions within Exploria
Stadium and the surrounding areas.
Proactively engage and interact with fans throughout the stadium.
Ensure that fan concerns are heard and reported to the appropriate departments.
Have full knowledge of all policies, services and facility locations.
Act as information liaison for all Orlando City and Orlando Pride home games and stadium events.
Accurately and successfully communicate all key messages to guests.
Project an approachable, professional attitude at all times.
Punctuality and professionalism are a must as related to attendance and work schedule.
Use tools and resources provided to you to report issues or enhance the guest experience.
Monitor concourse, clubs and seating areas during the game.
Collaborate with other departments including law enforcement, security, ushers, food service, ticket office, retail, parking, housekeeping and maintenance.
Other duties as assigned.

QUALIFICATIONS

It’s never just a job at Orlando City SC and Orlando Pride. It’s a way of life. We live and breathe soccer and entertainment. We believe each role is as unique as the person who does it. To join our team, you will also possess these qualifications:

Experience in customer service, conflict resolution and interpersonal skills is preferred.
Ability to handle stressful customer service situations with poise and be consistently
positive and proactive is a must.
Excellent oral communication skills.
Available for two or three trainings throughout the year.
Available for all (17) Orlando City home games played at Inter & Co Stadium, including preseason, postseason games, (7) Orlando Pride home games and additional events held at Inter & Co Stadium.
Available to work nights, weekends, and holidays if necessary.
Must be 18 years or older.
Ability to work outdoors in changing weather conditions for extended periods of time.
Must be able to stand for a minimum of 4 to 5 hours at a time.
Must be able to move freely around the stadium and lift items or boxes up to 30 lbs. (i.e. folding chairs, promotional items, etc.).
Must have reliable transportation and be available to work for all scheduled home games.
Knowledge of soccer preferred, but not required.
Ability to work flexible hours including nights, weekends, and holidays.

About Orlando City SC & Orlando Pride:

In November 2013, Orlando City Soccer Club was awarded a Major League Soccer (MLS) franchise, becoming the league’s 21st franchise. The team began play in March 2015, with 62,510 fans packing the then-Orlando Citrus Bowl for the Club’s MLS debut.

The Lions have reached the postseason in five-consecutive seasons (2020-24), qualified for the Concacaf Champions Cup (formerly Concacaf Champions League) in both 2023 and 2024, and reached their first final in 2020 during the MLS is Back Tournament. In 2022, Orlando City won its first championship of its MLS era, lifting the Lamar Hunt U.S. Open Cup trophy, which also marked the first championship by any professional team in the City Beautiful. Prior to its time in MLS, Orlando City boasted a decorated history in the United Soccer League, winning the league’s championship in both the 2011 and 2013 seasons.

In October 2015, the Orlando Pride was announced as the 10th team in the National Women’s Soccer League (NWSL), bringing professional women’s soccer to the state of Florida for the first time. The team began play in April 2016, setting a then-league single-game attendance record in its first-ever home game, with 23,403 fans witnessing the Club’s first win.

The Pride feature a star-studded roster of domestic and international talent and, in 2024, brought the first professional major league title to the city of Orlando, with the Club winning the NWSL Championship. The season saw the Pride complete the double, winning both the Championship and the NWSL Shield as the best team in the regular season, capping off a historic campaign that set numerous league records. Former Orlando City defender Seb Hines serves as the team’s head coach, not only the first Black head coach in the league, but also the first to win both the Championship and the NWSL Shield, and the 2024 NWSL Coach of the Year.

In 2017, both teams moved into its privately-owned, soccer-specific venue – Inter&Co Stadium – located in the heart of downtown Orlando.

In July 2021, the Club – which includes Orlando City SC, the Orlando Pride, Orlando City B (MLS NEXT Pro) and Inter&Co Stadium – was purchased by the Wilf Family, who also own the Minnesota Vikings of the National Football League.

For more information on Orlando City SC and Orlando, visit OrlandoCitySC.com or Orlando-Pride.com.

We are an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, sex, sexual orientation, age, disability, gender identity, marital or veteran status, or any other protected class.

Fan Ambassadors - Fan Ambassador