About Orlando City and Orlando Pride:
With two major professional teams, Orlando City and Orlando Pride, the Orlando City Soccer Club (OCSC) has established itself as one of the preeminent Clubs in professional soccer.
Orlando City joined Major League Soccer (MLS) as the league's 21st franchise in November 2013, becoming the first MLS team in the Southeast. The Lions began league play in March 2015. In 2019, Orlando City re-launched Orlando City B (OCB) to bridge the gap between its successful youth development academy and the First Team.
The Orlando Pride, OCSC’s National Women’s Soccer League franchise, began play in 2016 – bringing professional women’s soccer to Orlando for the first time.
Orlando City and Orlando Pride play at Inter & CO Stadium, a 25,500-seat soccer-specific stadium built in 2017 and located in the heart of Downtown Orlando.
With a footprint across the central Florida region and a roster comprised of international and home-grown talent, Orlando City and Orlando Pride boasts global relevance through its assemblage of world-class athletes.
TITLE: IT Coordinator
DEPARTMENT: IT
REPORTS TO: IT Senior Manager
FLSA: Full-Time Salary; Non-Exempt
WHAT SETS YOU APART
Is providing great customer support your thing? Do you have a head for problem solving and an eye for detail? Do you love IT? If so, our IT Support Coordinator role could be for you. We are looking for a forward-thinking, dynamic and hardworking individual to join our amazing IT team. You will be responsible for analyzing, troubleshooting, and evaluating technology issues to help keep employees productive. You will be our team’s first line of support. You will monitor all IT tickets; answer team emails and calls in a timely courteous manner and resolve escalating incidents and requests where necessary. You excel as a confident thinker, show initiative and independence.
ESSENTIAL DUTIES AND RESPONSIBILITIES
- Identifies and procures the hardware and software needed to satisfy user requirements.
- Install hardware and peripheral components such as monitors, keyboards, printers, and disk drives on users’ premises.
- Loads appropriate software packages such as operating systems, networking components and office applications.
- Assists in the customization and adaptation of existing programs to meet users’ requirements.
- Provides telephone, in-person, and online support to end-users.
- Coordinates activities with network services and information systems groups.
- Provides updates and completion information to managers and/or users, via voice mail, e- mail or in-person communication.
- Refers major hardware problems to service personnel for correction.
- Connects users to networks and provides initial training in facilities and applications.
- Administers e-mail and anti-virus systems daily back-up media.
- Assists in research and procurement of computer accessories and supplies.
- Provide It training and support for all incoming employees.
- Other duties as assigned.
QUALIFICATIONS
It’s never just a job at Orlando City SC. It’s a way of life. We live and breathe soccer. We believe each role is as unique as the person who does it. To join our team, you will also possess these qualifications:
- High School Diploma required. AA Degree in Information Systems or higher, Computer Science or related field is preferred.
- At least one year of IT desktop support experience is preferred.
- Knowledge of basic computer hardware and peripherals, including smartphones, printers, monitors, and more.
- Knowledge in Windows operating system (Windows 10) and Chrome OS. Mac OS knowledge is a plus.
- Knowledge in Microsoft Active Directory
- Exceptional at maintaining documentation and inventory
- Basic knowledge in A/V for conference rooms and teleconferencing.
- Strong communication skills to interact with users.
- Strong organizational skills with the ability to prioritize work effectively.
- Innovative problem solving, research and analytical skills.
- Must be able to lift heavy objects such as servers and battery backup systems. Occasional bending, lifting, and carrying of objects up to 50 pounds.
- Responsible for running cables, installing radios, and other various physical activities throughout office and outdoor work sites.
- May work in an outdoor setting as required.
- Ability to walk and stand for short periods of time.
- Ability to work flexible hours including nights, weekends, and holidays.
We are an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, sex, sexual orientation, age, disability, gender identity, marital or veteran status, or any other protected class.
