JOB PURPOSE

The purpose of this role is to support the Club with all of its IT requirements, during the week and on match days.

Securing the network and providing core support to all staff members in the club and the community trust, are at the forefront of this. Providing the necessary support to keep the clubs network at 100% up-time, is essential to ensure the success of the Team.

The IT & Cyber Security Executive will support the IT Manager in providing technical assistance, troubleshooting issues, and helping to ensure the smooth functioning of the company's IT systems and infrastructure. This position requires a good understanding of various hardware and software technologies, excellent problem-solving skills, and the ability to work collaboratively with colleagues and external vendors.

Key Responsibilities

IT Support: you'll play a key role in our IT support landscape, handling a variety of IT queries as required. This involves not just independently problem-solving and direct resolution but also collaborating closely with our vendors to ultimately ensure business user satisfaction and smooth business operation.

IT Resources Management: you'll contribute to managing our extensive IT assets, ensuring both physical and digital resources are tracked, maintained, and updated to meet our operational and security standards. This includes overseeing the lifecycle of hardware, such as laptops and firewalls, and ensuring software licenses and user groups are current and aligned with our needs, promoting optimal access and seamless business operations.

Develop and Update IT Documentation: your work will include creating and maintaining clear, useful documentation, including training materials and policy documents, ensuring that our team has access to the latest information and guidelines.
IT Innovation and Efficiency: you'll engage in the development of solutions within our IT Labs initiative to automate routine tasks and optimise various workflows and processes, leveraging cloud platforms and services, ultimately enhancing operational efficiency.
Cyber security: you will play a fundamental part in securing our networks and staff, to ensure we move toward our NIST compliance.
Software Development: you’ll participate in the initial stages and beyond as a supportive force in our software development journey. You will assist in conceptual development, requirements gathering, and brainstorming innovative solutions. You'll also address user queries and lead training sessions, ensuring our solutions are effectively adopted across the organization. Your involvement may extend to programming on selected projects, if suitable.

Personal Attributes:

Devoted to growth: open to learning and actively seeking challenges.
Resourceful: not merely waiting for solutions to be handed to you and rather leverage available tools and knowledge to find answers and achieve results on your own
Proactive: you don’t just wait for tasks or problems to land on you but instead you are constantly seeking out opportunities for improvement and projects progression.
Passionate about IT: you enjoy applying IT solutions in creative ways to make a real difference. Working within IT isn't just a job but an extension of your personal interests.
Collaborative Force: You understand that true progress is a team effort, thriving on clear communication and a shared commitment to continuous growth.

Technical Foundation

Must have skills:

GCSE Maths & English: Grade C or above. Further education desirable.
Computing Systems and Networking: Understanding of computing systems and networking principles.
Cyber Security: Understand the NIST framework (or similar)
Tech Troubleshooting: ability to troubleshoot common issues with various devices and software.
Microsoft Office Suite: proficiency with Word, Excel, PowerPoint, and Outlook
Communication Skills: Effective verbal and written communication abilities to interact clearly and constructively with team members and business users.
Organizational Skills: Proficient in managing multiple tasks and projects simultaneously, including the capacity to prioritize and adapt to both planned and reactive work effectively.

Desirable skills:

Cloud Computing: introductory knowledge of Microsoft Azure.
Programming Basics: ability to code in JavaScript and Ruby.
Microsoft Power Tools: familiarity with Power BI, PowerApps, and Power Automate would be advantageous.
AV: knowledge in setting up Audio and Visual equipment.

Additional Information:

This a Full-Time Role

Applicants must be eligible to live and work in the UK

Applicants must live in and around Luton, to support sites in and out of hours.

SAFEGUARDING STATEMENT

The Club is committed to safeguarding and promoting the welfare of children, young people and vulnerable adults and expects all staff and volunteers to share this commitment.

The Club has systems in place to ensure that the welfare of vulnerable groups is dealt with appropriately and sensitively. Everyone working at the Club has a duty of care to safeguard the welfare of children and young people by creating an environment that protects them from harm. Our standards of practice ensure all staff are fully aware and understand their responsibilities under safeguarding legislation and statutory guidance.

The Club ensures that all staff that have a direct responsibility for children, young people or vulnerable adults, have been subject to the most stringent of recruitment practices which include Criminal Record Checks and reference checks. These staff are alert to signs of abuse or maltreatment and will refer concerns to the relevant Designated Safeguarding Officers using the agreed safeguarding procedures.

EQUALITY STATEMENT

Luton Town Football Club is committed to ensuring that applicants and employees from all sections of the community are treated equally and not discriminated against on the grounds of age, disability, gender reassignment, marriage and civil partnership, pregnancy and maternity, race, religion or belief, sex and sexual orientation.

The individual must at all times, carry out their duties with due regard to the Clubs policies and procedures and in particular the Club’s Equality, Diversity and Inclusion Policy.

The individual must ensure a positive commitment towards equality and diversity by treating others fairly and not committing any form of direct or indirect discrimination, victimisation, or harassment of any description and to promote positive working relationships between all internal and external stakeholders. The individual must contribute to encouraging equality and respecting diversity by embedding such values in the workplace and challenging inappropriate behaviour and processes.

IT Support & Cyber Security Executive