Position: Senior Manager, Business Intelligence

Department: Membership, Sales & BI

Reports to: Senior Director, Ticket Sales & Membership Experience

POSITION SUMMARY:

The Senior Manager, Business Intelligence (BI) will lead Canucks Sports & Entertainment (CSE) into an era of data-driven decisions across the enterprise. As the leader of the BI team, this role will set data strategy, build trust across CSE’s leadership team, and work tirelessly to bring data-driven insights to all that we do.

This role will focus on:

Setting a strategy for using data to drive intelligent decisions and ultimately improve effectiveness and profitability
Working with leaders from all CSE departments to understand challenges and ensure adoption of data and analytics across the business
Being a key player in strategy development and decisions by identifying, evaluating, and presenting data and analytics and creating actionable insights
Building and managing the end-to-end analytics and business intelligence platform for ticket and premium sales, corporate partnerships, marketing, retail, quick service and other departments at CSE
Driving data driven business decisions amongst CSE business properties and effectively communicating findings and recommendations with department heads on the revenue team
Working with ticket sales and marketing on paid advertising effectiveness through segmentation, messaging, and testing
Optimizing pricing for each business segment for CSE, inclusive of ticketing, premium, corporate partnerships, retail, food & beverage, etc.
Demonstrating quantifiable partnerships value to prospects and current partners
Creating actionable insights and understandings through the analysis of both quantitative and qualitative data, building recommendations that directly address organizational goals
Managing a team of analysts and data scientists who provide regular and ad hoc analyses to all relevant internal teams
Leading full scale analyses to better understand growth trends and business performance
Staying up to date with all CSE brand studies and fan sentiment research
Working with other team leaders in the development of new revenue streams and A/B testing of various products and sales strategies
Coordinating with other NHL Clubs and NHL League staff to ensure access to all relevant data and league trends

WE HAVE:

A team you can belong to and believe in
A fun, high energy environment
An open mind for new ideas
The opportunity to embark on a career development journey

YOU HAVE:

Experience in a BI or analytics role with a professional sports team or league
Proven track record of using data and analytics to drive incremental revenue and meet other organizational goals and objectives
Proven ability to communicate analytical findings and related strategic recommendations clearly to senior management across different teams and areas of expertise
Strong quantitative and financial modeling skills, including exposure to SQL and relational databases
Strong proficiency with Excel, including ability to build complex spreadsheet models, run pivots, macros, v-lookups, and other advanced functions
Experience with data visualization tools
Ability to deliver both detail-oriented analyses and strategic recommendations
Ability to develop analytical approach to issues and questions presented, and to see processes through from issue presentation to strategic recommendation
A strong understanding of and commitment to uphold our company values of discipline, respect, excellent, attitude, and mindset (DREAM)
Onsite role at our office in downtown Vancouver

YOU MAY ALSO HAVE:

Demonstrated ability to design and implement statistical models in Python and R is an asset

Vancouver is one of the most diverse cities in the world and Canucks Sports & Entertainment strives to create a workforce that is inclusive, equitable, and represents our beautiful, unique community. We value unique perspectives, ideas, and creativity that support a diverse, inclusive, respectful, collaborative, and fun work environment. Canucks Sports & Entertainment is committed to building and supporting a diverse team.

This position will remain open until filled.