Position: Manager, Box Office

Department: Venue Operations

Reports to: General Manager

POSITION SUMMARY:

The Manager, Box Office works closely with the General Manager on the development and implementation of departmental strategic plans and supports the tactical and operational plans for the organization. This role will also implement and oversee the development and execution of all of the ticket manifests for all concerts, events and hockey operations occurring in the venue

ESSENTIAL DUTIES AND RESPONSIBILITIES:

(Other duties may be assigned as required)

Execute product sales plan to include full season, partial season, group tickets, Membership, and single game suites
Respond to ticket inquiries and/or general inquiries and service accordingly; returns calls in a timely manner in resolution to issues 
Manage client requests, expectations and assist with any game day requirements related to these requests 
Liaison with TicketMaster to ensure consistent operation of ticketing software and hardware
Create scaling maps and verify venue capacities based on CAD drawings provided
Run a variety of TM reports prior to event day and then updated reports on event day after the box office closes. Be prepared to answer questions based on the reports
Work with internal team to build CRM tracking, data collection, and analytics that will assist in improving member retention, communications, and program development
Actively seek industry best practices and provide recommendations
Manages the daily activities of the Box Office Coordinator to complete season seat manifest and unique ticket promotions throughout the season
Recruit, train and coach front line staff to provide best in class service
Works closely with Director of Ticket Sales on supporting sales goals and retention plansof the organization
Provide support during game nights, special events and promotions, as required

REQUIRED EXPERIENCE AND QUALIFICATIONS: 

Bachelor’s degree in business administration, sports management or a related field
At least two years of increasingly responsible Box Office/ticketing experience, preferably within a similar facility 
Working knowledge of Ticketmaster ticketing software
An understanding of ticketing systems, preferably Ticketmaster Classic Host and Archtics, and knowledge of transacting and reporting on a ticketing system, reviewing event set-ups and manifests, and managing inventory requirements, special offers, and ticket programs
Strong working knowledge of microsoft excel
Excellent management, leadership, and coaching skills 
A sound business understanding with previous budgeting, forecasting, and planning experience 
Committed to ensuring superior customer service, with the ability to build rapport with customers and quickly assess their needs  
Committed to working in a team driven, high energy environment 
Excellent people and communication skills, with an ability to interact effectively with internal and external clients at all levels  
Highly organized with outstanding administrative and time management skills 
Able to meet tight deadlines and work effectively in a high pressure environment 
Dynamic, hard-working, confident; a go-getter with drive and initiative 
Excellent problem solving and conflict resolution skills 
Ability to work extended hours, including evenings, weekends, and holidays as necessary

Vancouver, and its neighbouring city Abbotsford, are two of the most diverse cities in the world and Canucks Sports & Entertainment strives to create a workforce that is inclusive, equitable, and represents our beautiful, unique community. We value unique perspectives, ideas, and creativity that support a diverse, inclusive, respectful, collaborative, and fun work environment. Canucks Sports & Entertainment is committed to building and supporting a diverse team.

This position will remain open until filled.

Manager, Box Office - Abbotsford Canucks