Position: Director, Arena & Facilities Operations

Department: Arena Operations

Reports to: VP, Arena Operations

POSITION SUMMARY:

The Director, Arena & Facilities Operations for Canucks Sports & Entertainment is responsible for developing and ensuring the implementation of strategic plans and supporting business plans for Arena Operations at Rogers Arena in Vancouver. This position will also act as the primary lead on large maintenance projects at Rogers Arena.

ESSENTIAL DUTIES AND RESPONSIBILITIES:

(Other duties may be assigned as required)

Oversee and provide operational leadership for arena operations of Rogers Arena
Provide leadership to the Arena & Facilities Operations team at Rogers Arena who is responsible for the effective operation, upgrade and maintenance of Rogers Arena and related equipment
Act as management lead at events held at Rogers arena
In collaboration with other members of the leadership team, develop and foster integrated initiatives that promote the ultimate hockey, lacrosse, and concert experience
Oversee and lead maintenance projects that impact Rogers Arena such as building development and exclusive events
Provide operational leadership for various arena construction projects affiliated with and on behalf of CSE and liaise with AG representatives and construction project managers with the best interests of CSE in mind
Develop and maintain close strategic partnerships and oversee all issues that arise with external partners who support Arena Operations
Work closely with CSE Ownership and Leadership Teams on initiatives that significantly affect strategic objectives of the organization
Serve as a committed and responsible member of the Leadership Team, contributing to the strategic planning process

REQUIRED EXPERIENCE AND QUALIFICATIONS:

Post-secondary university education in a related field of study with preference given to those with formal education in engineering (civil or mechanical) and/or construction
8-10 years’ experience in related role as part of a high performance, fan/customer focused organization; previous experience in a professional sports and entertainment venue is preferred (or an equivalent combination of education and experience)
Solid project management experience, including project plan development and budget development and management
An inspirational leader with solid experience in leading, motivating and developing employees
Experience with creating successful building initiatives that focus on the customer experience
Extensive knowledge and an understanding in all aspects of commercial construction and building/arena maintenance
Experience creating strategic directions for businesses, including the development of tactical details while maintaining a clear view of the big picture
Proven record of developing and maintaining strong partnerships and collaborative spirit with peers in all lines of the business
A strong record of personal and team achievement over his/her career with substantial personal contributions to the positive evolution of the business through innovative thinking and an ability to make things happen
Professional business acumen and savvy
Superior listening skills with a level of intellectual ability/agility
A high degree of personal integrity and consistently put the interests of the organization ahead of his/her own

Vancouver is one of the most diverse cities in the world and Canucks Sports & Entertainment strives to create a workforce that is inclusive, equitable, and represents our beautiful, unique community. We value unique perspectives, ideas, and creativity that support a diverse, inclusive, respectful, collaborative, and fun work environment. Canucks Sports & Entertainment is committed to building and supporting a diverse team.

This position will remain open until filled.