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6 Jun 2024

Customer Relationship Management (CRM) Specialist

πŸ‡ΊπŸ‡Έ Salt Lake City, UT, USA
Full Time
2+ years exp.

As the Customer Relationship Management (CRM) Specialist you'll take a proactive and progressive approach to maintaining and optimizing the operational strategy of our CRM system. To excel in this position, strong communication and interpersonal skills are a must, alongside a solid grasp of CRM systems, data visualization tools, and a proactive approach to problem-solving.


DUTIES & RESPONSIBILITIES:

  • Oversee and provide support for day-to-day operations crucial for maintaining cross-functional initiatives across the organization.
  • Offer ongoing support and assistance to users, addressing inquiries and resolving issues.
  • Troubleshoot and resolve issues within the underlying system data or CRM reporting.
  • Recommend improvements to system operations and processes to continually streamline operations and enhance efficiency.
  • Collaborate closely with stakeholders to understand changing or new requirements and see the initiative through the research, development, testing, and implementation lifecycle.
  • Create comprehensive training materials and documentation to facilitate user adoption and knowledge transfer.
  • Develop and continuously refine reporting processes, ensuring accuracy, relevance, and efficiency in data analysis.

COMPETENCIES:

  • Business Insight – Learns business processes to assist in implementing strategies needed to reach business goals.
  • Collaborates – Works cooperatively with others across the organization to achieve shared objectives.
  • Manages complexity – Makes sense of complex, high quantity, and sometimes contradictory information to effectively solve problems.

QUALIFICATIONS:

  • Bachelor's degree or equivalent experience.
  • Minimum of 2+ years experience with a CRM software, including configuration, customization, and administration. (Salesforce experience preferred).
  • Strong communication skills with the ability to collaborate across teams and translate technical concepts to non-technical stakeholders.
  • Proven problem-solving, analytical, and decision-making skills.
  • Effective project management skills, with the ability to manage multiple tasks and priorities.
  • Experience with KORE PSS is a plus.
  • Experience with SQL is a plus.
  • Experience with analytical and reporting tools such as Tableau or DOMO is a plus.

PHYSICAL DEMANDS:

  • This person must be able to communicate and express themselves both written and verbally.
  • This person must be able to observe, inspect, estimate, and assess.
  • This person must be able to sit or stand for long periods of time.
  • This person must be able to lift 20 lbs.

The Utah Jazz provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.

We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us at [email protected] to request accommodation.

Note: The need may arise to revise, supplement, or rescind portions of this job description, and the Utah Jazz reserves the right to do so at any time. Employees shall be required to meet the qualifications and perform the duties of any revised job description.

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