The Utah Jazz are looking to hire a Director of Product Operations for their newly launched Jazz+ streaming service. This is a brand-new position, reporting to the Chief Communications Officer, with a dotted line to the Senior Vice President of Broadcasting, and is an on-site position based in Salt Lake City, Utah.

The ideal candidate is a creative, consumer-centric, data-driven professional that has a proven track record in successful digital product innovation, development, and deployment, with experience in video and operations. They would have expertise in consumer streaming experiences, AVOD and SVOD, and a strong understanding of how to work across vendors, teams, platforms and technology for the best end-user result. This position requires a hyper-organized, operationally minded individual, proficient at running projects from start to finish on tight timelines; wrangling colleagues, vendors, and staff against deadlines; and delivering the best possible product for the organization and its fans.

In this role, the candidate will take the lead on managing and growing Jazz+, from developing and innovating the customer experience, designing and executing a growth strategy, to enhancing the product feature set, while delivering on subscription goals and subscriber satisfaction. We are looking for a big thinker, obsessed with continually elevating the Jazz+ experience who is simultaneously able to maneuver and manage easily and gracefully among all levels of team stakeholders and strategic partners, including the NBA. We are looking for a self-starter, with the ability to work independently as needed execute and operate, but also a team player who has excellent project management and interpersonal skills, who can work well with others, be able to gather ideas and make strategic and informed decisions, and create a strong internal network to advance the Jazz+ product experience.

DUTIES & RESPONSIBILITIES:

Drive the overall Jazz+ strategy, execution, and growth
Manage and grow the Jazz+ product while collaborating across the content/programming, social/marketing, product/platform/tech, analytics, and Jazz executive teams
Focus on the Jazz+ product vision, roadmap, and near-term and longer-term strategies to continuously define and redefine priorities in alignment with business requirements, brand value and fan expectations
Own overall look, feel and functionality of the Jazz+ experience, to ensure best face forward to company, consumers, and fans at large
Manage the Jazz+ programming schedule - live and VOD - ensuring that the programming is uploaded and the platform stays up to date, working in collaboration with the broadcast, content, and marketing teams
Manage product partners, internal cross-functional teams, and external agencies
Collaborate with internal marketing department on consumer communications (including development of media plans, social strategies, and overall Jazz+ messaging)
Monitor Jazz+ performance and proactively course-correct and/or define new opportunities for engagement, retention and growth
Engage with the NBA, Kiswe and other designated tech teams to define use cases, review features/function requirements and define solutions
Lead innovation and development discussions to build out the platform and product
Work with marketing and other internal partners; lead vendor selection and management of agency relationships
Identify consumer opportunities across current and existing platforms/products, and develop thoughtful test plans
Protect the reputation of the company
Exemplify the Utah Jazz mission and values: transparency, all in, community obsessed, one team, and scrappy
Accept other duties, as assigned

QUALIFICATIONS:

8+ years experience in digital video, video app/product development, OTT/streaming/DTC subscription products
Prior operational experience at a sports league, team, or media company
Demonstrated ability to collaborate / build strong relationships with internal and external stakeholders and influencers at all levels, from junior developers to C-suite and VIPs
Prior experience with live streaming production platforms (e.g., Kiswe, Grabyo, etc.)
Ability to manage internal and external stakeholders, vendors, and cross-functional teams
Proven ability to work well with others, on limited timelines and with tight turnarounds
Self-starter with ability to work independently – high sense of urgency and entrepreneurial spirit, but does understand the collaborative process of building and augmenting new and existing systems
Exceptional communication, prioritization, and time management skills
Demonstrable communication skills; must be able to clearly articulate at a business, technical and strategic level with internal and external teams, customers, partners, and executives
Position will be based in Salt Lake City; remote work is not permitted
Passion for sports is preferred

PHYSICAL DEMANDS:

This person must be able to communicate and express themselves both written and verbally.
This person must be able to observe, inspect, estimate and assess.
This person must be able to sit, stand, bend, walk, and climb stairs for long periods of time.
This person must be able to lift 20 lbs.

The Utah Jazz provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.

We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation.

Note: The need may arise to revise, supplement, or rescind portions of this job description, and the Utah Jazz reserves the right to do so at any time. Employees shall be required to meet the qualifications and perform the duties of any revised job description.

Director, Jazz+ Product Operations