The Premium Experience Department is dedicated to providing world-class premium service and delivering unique experiences and benefits to Utah Jazz and Utah Hockey Club premium seating holders. The Premium Experience Host position is responsible for greeting, seating, and creating positive and professional interactions with guests throughout all pre, regular, and postseason Utah Jazz or Utah Hockey Club home games.

Premium Experience Host locations include but are not limited to: The Delta Sky360 Club, the Gallagher Club, the Interform Club, the Black Desert Club, the Toyota Club, Courtside Suites, Corner Lounges, Loge Boxes, Suite-level, Club Entrances, Aptive Lofts, and Entrata Courtside Club. Specific assignments will be determined by the host’s direct supervisor at the time of hire and are subject to change from event to event. Expected hours will vary depending on the Utah Jazz or Utah Hockey Club home game schedule and specific host location assignments.

This is a part-time seasonal position and is expected to begin September of each year and continue through the last Utah Jazz or Utah Hockey Club home game (playoffs included).

DUTIES & RESPONSIBILITIES:

Be prepared and willing to work in a variety of premium areas as needed to support the team as a whole
Exhibit a positive and happy attitude that is friendly and contagious to those around you
Warmly welcome guests as they arrive for pre-game dinner and half-time amenities
Be knowledgeable and familiar with the arena, premium seating locations and your specific assigned area to best assist guests
Present yourself in a confident and professional manner in both appearance and personality, dress code standards will be provided
Scan tickets to games/events
Ensure your assigned area is properly prepared and ready for guests to arrive and maintained throughout the event
Embrace a culture of inclusion and diversity where guests and team members feel welcomed, valued, and heard
Enrich lives by creating winning experiences and timeless memories
Exemplify the Utah Jazz and Utah Hockey Club Premium Experience A-Game Principles: Actively look to create extraordinary moments, Greet every guest and each other, Anticipate guests’ needs, Make eye contact and smile, and End with a “thank you” and an invite back
Operate with an emphasis on safety for employees, teams, and guests
Other duties as assigned

COMPETENCIES:

Communicates effectively – Develops and delivers multi-mode communications that convey a clear understanding of the unique needs of different audiences.
Customer focus – Builds strong customer relationships and delivers customer-centric solutions.
Instills trust – Gains the confidence and trust of others through honesty, integrity, and authenticity.

QUALIFICATIONS:

Must be available two and a half (2.5) hours before each pre, regular, and postseason Utah Jazz or Utah Hockey Club home game and throughout the remainder of each game
Must be available to attend pre-season training sessions in September/October
Must possess and maintain excellent communication skills
Must be able to enforce club rules in a pleasant and agreeable manner
Must be punctual, groomed, and dressed in uniform for a professional environment

PHYSICAL DEMANDS:

Must be able to communicate and express themselves both written and verbally
Must be able to observe, inspect, estimate and assess
Must be able to sit, stand, bend, walk, and climb stairs for long periods of time
Must be able to lift 20 lbs

The Utah Jazz and Utah Hockey Club provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.

We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation.

Note: The need may arise to revise, supplement, or rescind portions of this job description, and the Utah Jazz and Utah Hockey Club reserves the right to do so at any time. Employees shall be required to meet the qualifications and perform the duties of any revised job description.

This job description pertains to the Premium Experience Host position with the Utah Jazz or Utah Hockey Club. Successful candidates will be assigned exclusively to either the Utah Jazz or Utah Hockey Club, not both.