Account Executive, Membership Service

Position: Account Executive, Membership Service

Department: Sales

Reporting To: Manager, Membership Service

Our Purpose:

We are building a championship organization that serves our fans, community and business partners through world class sports and entertainment. We believe that Winning Matters, our Fans come first, with risk comes reward, great teams can achieve unimaginable results, honoring the Pacific Northwest is our duty and driving the business is our responsibility.

Since the team was awarded in 2018 through to our first puck drop in 2021, the Kraken brand has become one of the most recognized and beloved in the NHL. Playing at Climate Pledge Arena, the most sustainable arena in the world, we want to provide a memorable experience every night and make fans for life. Our joint foundation, One Roof Foundation aims to advance equity and sustainability by increasing opportunities to thrive for our most vulnerable young people and communities.

Our Commitment to Diversity, Equity, and Inclusion in Hiring:

The Seattle Kraken aspire to write a new playbook in sports and entertainment that includes everyone. In alignment with this vision, if you don’t meet every job requirement listed—or if you haven’t played ice hockey before or are still learning about the sport—we still encourage you to apply. We understand you may bring other relevant experiences and expertise to help us become the highest performance organization we can be. One of our core values is ‘Make Us Better’ and we recognize diversity, equity and inclusion as a critical business strategy.

If you’d like to request an accommodation in the application or interview process, please let us know by emailing: [email protected].

Position Summary:
Climate Pledge Arena and the Seattle Kraken are seeking highly motivated, coachable individuals who are passionate about contributing to the overall mission of the organization. The Account Executive, Membership Service is responsible for providing exceptional service to our existing season ticket members. In addition to meeting daily metric goals, the AE, Membership Service is responsible for renewing their assigned season ticket member accounts. As a team, we’re committed to the process of developing our Account Executives on both a personal and professional level. This position will have an emphasis on selling to existing book of business that will utilize hospitality as a means to create business, entertain clients, reward customers and build their company culture with hosting their staff. The position will be an advocate for business development and a positive disrupting force in our community with a relentless drive for success measured in results. This is a full-time position.

Essential Functions:

Fan Relationship Management

• Engage with and develop foundational relationships with fans to provide quality service and ensure season ticket member retention.

• Gather information from regular touchpoints to identify fan needs.

• Utilize phone, text, email, and in-person touchpoints to provide support.

• Ensure the customer is current on ticketing technologies provided.
  

Account Planning

• Drive conversations with fans that present the strategic alignment between the fan objectives and support a long-term strategy for ticket utilization.

• Provide account planning tools to fans.
  

Upsell and Cross-Sell

• Use regular service touchpoints to help identify growth opportunities to sell group tickets, season ticket add-ons and Kraken suite rentals.

• Pursue business results with a non-stop forecheck mentality.
  

Required Experience & Qualifications:

• Bachelor’s Degree or equivalent combination of education, work experience, and/or military service

• Relentless pursuit for excellence, determination, and creativity

• High level of competition

• Highly disciplined with excellent focus

• Strong verbal and listening skills, with an expert ability to present and communicate new ideas and concepts

• Extremely organized and detail oriented, resourceful, quick learner and able to handle multiple projects simultaneously

• Coachable and able to take direction

• Extremely persistent

• Ability to be prompt and on-time

• Strong desire to continue career in the sports sales

• Works well in a team environment

• Must be a strong communicator and cross-organizational collaborator

• Always demonstrates a positive and professional attitude

• Ability to maintain a flexible work schedule (evenings and weekends)

Total Rewards Package:

Compensation:

• In accordance with Washington’s Equal Pay and Opportunity Act, the expected pay rate for this position is $27.50/hr. Actual base pay will depend on employee’s experience and other job-related factors permitted by law.

• Bonus eligibility
• Monthly cell phone stipend

Benefits & Perks:

• Company-paid medical, dental, and vision insurance, including premiums for eligible dependents enrolled in the plans

• Company-paid life insurance and short & long term disability insurance

• Company-paid employee assistance program and Headspace subscription

• Flexible spending accounts and voluntary accident, critical illness, and hospital indemnity insurance available

• Company-paid Orca card

• 401k (pre-tax and Roth) with Company match up to 4%

• 10 vacation days, 3 personal holidays, and accrued sick time

• Minimum 10 paid holidays per year

• Paid parental leave

• Kraken ticket stipend and employee only pre-sale opportunities to non-Kraken events

• Discounts at the Kraken Team Stores, Kraken Community Iceplex, 32 Bar & Grill, and other partners

• Company-wide recognition platform

• Corporate office located at the Kraken Community Iceplex in Northgate; within walking distance of the Northgate Light Rail Station and Northgate Transit Center; free parking

Working Conditions:

• Minimal Travel (<10% travel): May be required to travel. Trips may require air travel and/or overnight stay away from home for one or more nights

• Must be able to work a flexible schedule inclusive of weekends, nights and holidays required

• Frequent bending, lifting 15-20 pounds, sitting, exposure to multiple external elements, extensive walking through the building including inclines and stairs

Seattle Hockey Partners, LLC and Seattle Arena Company, LLC are proud to be an equal opportunity workplace. We do not discriminate on basis of race, color, religion, sex (including pregnancy and gender identity), national origin, political affiliation, sexual orientation, marital status, disability, genetic information, age, membership in an employee organization, parental status, military service, or any protected category prohibited by local, state or federal laws. 

Experience

• 3