Representative, Suites & Party Facilities

POSITION SUMMARY:

Assist with the everyday operations of the Suites & Party Facilities Department. Includes, but is not limited to, processing ticket orders, customer service, sales support and game day operations.

ESSENTIAL DUTIES & RESPONSIBILITIES:

Processing Suite & Party Facility orders which includes seating, invoicing, payment, printing and shipping tickets
Work closely with Outbound & Inside Sales, answer questions regarding orders, handle special requests, etc.
Answer the Suites and Party Facilities hotline, handling client questions, fulfilling special requests, and responding to voicemails
Reply to emails received in the Suites & Party Facilities general inbox
Communicate with the Aramark catering department to ensure facility reservation accuracy and quality game day customer service
Manage ticket printing requests, FedEx shipments and maintain shipping records
Maintain accuracy of Microsoft Teams suite reservation page
Create digital and printed client door signs for each suite and create company picnic signs for each picnic
Assist with the Suite & Party Facilities set-up for each game
Assist with closing of picnic areas and of suite level at conclusion of games
Provide excellent customer service to all clients including visiting suites on game days
Must be able to interact effectively with all internal departments and represent the Colorado Rockies Baseball Club in a professional manner at all times
Handle additional assignments or responsiblities as needed

JOB REQUIREMENTS:

Expert in customer service, time management and organization
Ticketing and/or events operations experience preferred
Proficient in written and oral communication
Consistent, punctual and regular attendance
Professional image and demeanor
Strong ability to work well with co-workers and supervisors in a team environment
Willingness to work non-traditional hours, especially during the season
College degree preferred

WORKING CONDITIONS/WORK SCHEDULE:

Moderate physical requirements
Traditional hours during the off-season, 8:00 a.m. – 5:00 p.m.
Non-traditional hours during the season, including nights and weekends.
Required to close the suite level on game nights (must stay minimum thirty minutes following end of game).

SUPERVISORY RESPONSIBILITIES:

Ensure quality customer service on game days. This includes assisting game day staff with client questions and concerns, and upholding all suite level rules and regulations
Ensure all Suites & Party Facility areas are open and closed at appropriate times, properly staffed and special client requests are fulfilled

Salary and additional compensation:

The base salary range for this full-time position is $48,000 to $50,000. As a candidate for this position, your salary and related elements of compensation will be contingent upon your work experience, education, job-related skills, and any other factors the Colorado Rockies consider relevant to the hiring decision for this position.
In addition to the base salary, the Club believes in providing a very competitive and generous compensation and benefits package for its employees. Benefits include, but are not limited to, Medical, Dental, Vision, 401(k) with employer match, generous vacation and holiday program, employee parking, employer provided game tickets to home games, onsite fitness classes and experiences, employee discounts on merchandise, and so much more! All benefits are subject to eligibility requirements and the terms of official plan documents which may be modified or amended at any given time.

Application Process:

A cover letter and resume is required to be considered for this position. We request that your cover letter will be no more than 1 page, discussing your experience and interest in the position.
Applications will be reviewed on a rolling basis but must be received by August 1st at 4 PM. Please note that this is just an estimate, and the posting may be removed or extended at any time.
The estimated time to complete the recruitment process will be by September 3rd, 2024.
A note for Colorado Rockies employees:
- Please apply via the internal job board in UKG by following these prompts: MENU > MYSELF > MY COMPANY > VIEW OPPORTUNITIES > select the position > CONSENT > APPLY NOW
- If you cannot access UKG, please list your most recent Manager as an Employee Reference on your application.

EQUAL OPPORTUNITY EMPLOYER:

Rockies baseball is for everyone! We pride ourselves on hiring, developing, and promoting talent as an Equal Employment Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, national origin, gender, age, religion, disability, veteran status, or any other category protected by law. In addition, we will endeavor to provide reasonable accommodation to otherwise qualified job applicants and employees with known physical or mental disabilities in compliance with the ADA. All employment and promotion decisions will be decided on the basis of qualifications, merit, and business needs.

Experience

Preferred