Manager, Supporter Relations

Chicago Fire Football Club is a Major League Soccer team that was founded in 1997 and is Chicago’s ambassador to the global sport of soccer. The Club returned to Soldier Field as well as opened a new 50,000 square foot office in the heart of the city. With tremendous growth and expansion, the Club is laying the foundation for an audacious and ambitious vision that will transform the brand and the success of the Club in the coming years.

Position Overview:

As the Supporter Relations Manager, you will be the primary contact between Chicago Fire Football Club (CFFC) and all registered Supporters Group (SG) members and Supporter Section season membership holders.

You will help facilitate a positive SG experience through open and bilingual communication with the Club, League, and Stadium Security Agents (SSAs) and other staff. You will manage Club/SG operations, including tickets, travel, meetings, tifo/flag/banner/sign approval process.

This position frequently interacts with our fans, Major League Soccer staff, and Soldier Field Stadium management, so professionalism and attention to detail are critical attributes for this role.

Job Responsibilities:

• Coordinate all Supporter Group Communication.
• Coordinate club and SG activities (e.g., SG-led charitable initiatives, flag/sign/banner/tifo approval process, enforcing MLS Fan Code of Conduct and administration of bans and reinstatements, storage, organizing SG town hall events, and watch parties.
• Manage the updating and content of the Supporter website.
• Assist in planning and executing a Supporter recruitment and retention plan.
• Coordinate CFFC away game supporter travel and tickets with the opposing club and participate in scheduled Visiting Supporter Plan calls.
• Travel to Away Matches as Traveling Supporter Liaison Officer (TSLO) when necessary.
• Maintain regular contact with supporter leadership and attend certain SG events.
• Manage matchday supporter meet-up and entry processes, observe and report SG behavior, and interface with SSAs as needed.
• Assist/inform SGs on behalf of CFFC regarding in-stadium initiatives and logistics aimed at a positive supporter experience and safety.
• Monitor SG social channels.
• Provide resources in an equitable manner for registered SGs, ensuring the needs of CFFC and Supporters are met.
• Research possible enhancements to Supporter areas (additional rigging, safe standing, stage, etc.)
• Implement and manage Supporter Group application and registration processes.
• Hold informational sessions for Club departments to teach about Supporter culture.
• Weekly liaison between CFFC Fan Experience and supporters relative to logistics, operations, and any issues related to SGs.
• Communicate with visiting supporters, security, and venue management to assist in the management aspect of the visit, including ticketing, ingress/egress procedures, parking, and general conduct.
• Keep an updated log of sanctions to communicate with MLS, Clubs, Stadium, Security, and other Clubs.

Qualifications:

• Outstanding verbal and written communication skills in both English and Spanish.
• Understanding of Major League Soccer and general American supporter culture.
• Experience in managing people in a proactive, positive, and culturally appropriate way.
• Able to accommodate a variable work schedule that includes nights, weekends, holidays, and occasional travel.
• Conflict resolution and bystander intervention skills.
• Detail-oriented and work well within a team.
• Ability to issue spot and be a proactive problem solver.
• Ability to think strategically, creatively, and effectively while managing multiple issues and projects.
• Service-oriented thinking and skills.
• Excellent organizational, interpersonal, communication, analytical and planning skills
• Highly proficient in Microsoft Office: Word, Excel, PowerPoint, Internet – Microsoft Office for day-to-day tasks and activities

Please note:

• Chicago Fire FC is committed to fostering, cultivating, and preserving a culture of diversity, equity, accessibility, and inclusion. Our diversity initiatives start with the recruitment and selection process; therefore, we’d like to welcome all diverse candidates to apply to opportunities within our Club.
• CFFC is committed to providing equal employment opportunity and maintaining a workplace for employees and applicants for employment that is free from discrimination. The Company does not discriminate in employment opportunities or practices on the basis of race, color, religion, sex (including pregnancy), national origin, ancestry, ethnicity, citizenship, age, veteran or military status, disability, sexual orientation, sexual orientation or expression, marital status or any other characteristic protected by law. This policy governs all aspects of employment, including hiring, promotion, compensation, discipline, termination, and access to benefits and training.
  • If, because of a medical condition or disability, you need a reasonable accommodation for any part of the application process, please contact the Human Resources Department at [email protected] to let us know the nature of your request and your contact information.

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