Chicago Fire Football Club is a Major League Soccer team that was founded in 1997. Under new ownership, the Club recently returned to Chicago’s iconic Soldier Field, opened a new 50,000-square foot office in the heart of the city, and will unveil a premium state-of-the-art Performance Center in January 2025. With tremendous growth and expansion, the Club is laying the foundation for an audacious and ambitious vision that will transform the brand and the company in the coming years.

At Chicago Fire Football Club, we’re on a mission to entertain, serve, and unite Chicago by delivering excellence on and off the pitch to ensure a world-class experience. As a club we let our values guide everything we do: we uphold uncompromising integrity, show respect for all at all times, never settle for less, constantly innovate, and hold ourselves relentlessly accountable.

Position Overview:

Chicago Fire Football Club is seeking a dedicated Inside Sales Representative to join our team! Inside Sales Representatives are a part of a 9-month program where you will be responsible for generating new business as it relates to Chicago Fire FC ticket inventory while training for continued career growth. This Inside Sales program provides coaching to develop skills and techniques necessary to build business relations and generate revenue.

The ideal candidate is a competitive self-starter with an unwavering positive attitude and constant desire to learn. A strong work ethic is essential for this position to meet department productivity standards of outbound calls and scheduling face to face appointments. In this program you will be assessed not only on your contributions to the organization, but also on your coachability. Candidates who display such characteristics will find internal and external opportunities to advance their sports careers. The Chicago Fire FC is committed to building and growing sales careers in professional sports. The role will report into the Club’s Inside Sales Managers and has a projected start date of January 13th, 2025.

Job Responsibilities:

Drive Revenue Growth: Consistently produce strong sales results for season tickets, multi-match packages and a full range of Chicago Fire FC group and hospitality products through outbound sales calls and face-to-face meetings
Achieve Outreach “Hustle Metrics”: Consistently meet or exceed key performance indicators, including call volume (80-100 calls per day), talk time, and appointments (5 completed per week)
Prospect New Opportunities: Utilize creative strategies for appointment setting and relationship building to generate new group, season ticket, and hospitality opportunities
CRM Management: Accurately enter and manage all prospect and customer information in the CRM platform to ensure effective reporting and pipeline management
Engage in Sales Events: Participate in sales, promotional, and team events to generate new prospects and referral opportunities, both during games and outside regular business hours
Deliver Exceptional Service: Provide outstanding customer service to all prospects and client
Foster a Positive Team Approach: Maintain an optimistic, team-first attitude and a competitive drive to excel
Contribute to the Fire’s Sales Culture: Demonstrate strong interpersonal skills, positivity, professional follow-through, and openness to new ideas
Additional Duties: Perform other responsibilities as assigned

Required Qualifications:

Self-motivated, results-oriented, and excited to learn; must be driven to exceed goals
Must display a strong work ethic and desire to build a career in professional sports
Excellent interpersonal and communication skills
Willingness to learn in a fast-paced environment
Desire to be a sports sales industry leader
Ability to work non-traditional hours, in non-traditional settings, including all home games (or other work events) that fall on nights, weekends, and/or holidays

Preferred Qualifications:

Previous customer service or sales experience
Bachelor’s degree
Conversational Spanish language fluency

Please note:

Chicago Fire FC is committed to fostering, cultivating, and preserving a culture of diversity, equity, accessibility, and inclusion. Our diversity initiatives start with the recruitment and selection process; therefore, we’d like to welcome all diverse candidates to apply to opportunities within our Club.
CFFC is committed to providing equal employment opportunity and maintaining a workplace for employees and applicants for employment that is free from discrimination. The Company does not discriminate in employment opportunities or practices on the basis of race, color, religion, sex (including pregnancy), national origin, ancestry, ethnicity, citizenship, age, veteran or military status, disability, sexual orientation, sexual orientation or expression, marital status or any other characteristic protected by law. This policy governs all aspects of employment, including hiring, promotion, compensation, discipline, termination, and access to benefits and training.
- If, because of a medical condition or disability, you need a reasonable accommodation for any part of the application process, please contact the People and Culture Department at [email protected] to let us know the nature of your request and your contact information.

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