Chicago Fire Football Club is a Major League Soccer team that was founded in 1997. Under new ownership, the Club recently returned to Chicago’s iconic Soldier Field, opened a new 50,000-square foot office in the heart of the city, and will unveil a premium state-of-the-art Performance Center in January 2025. With tremendous growth and expansion, the Club is laying the foundation for an audacious and ambitious vision that will transform the brand and the company in the coming years.

At Chicago Fire Football Club, we’re on a mission to entertain, serve, and unite Chicago by delivering excellence on and off the pitch to ensure a world-class experience. As a club we let our values guide everything we do: we uphold uncompromising integrity, show respect for all at all times, never settle for less, constantly innovate, and hold ourselves relentlessly accountable.

Position Overview:
Chicago Fire Football Club is seeking passionate individuals who enjoy providing a SPARK to join our team! Matchday Ambassadors will be offered competitive pay, offered a complimentary meal during working hours, and will be presented with official Chicago Fire FC branded staff gear! Shift times will be subject to the CFFC home match schedule and opportunities to work exciting events will also be available.

Job Responsibilities:

Bring enthusiasm on matchday by engaging with fans through exciting activations and enticing giveaways
Maintain a positive, approachable and engaging attitude, providing fans with an informative and enjoyable experience
Assist with the setup, execution, and breakdown of activation elements including inflatables, tents, tables, games and more
Assist with banner and sign hanging, ensuring all assets are displayed correctly and maintain the integrity of the club's branding
Provide excellent service to staff and fans
Understand club policies and protocols to ensure standards are met and exceeded cohesively across all members of the team
Address guest concerns and proactively collect feedback to enhance overall fan experience
Demonstrate flexibility and creative problem-solving skills in a fast-paced environment
Demonstrate punctuality and professionalism in all aspects of attendance and adherence to the work schedule
Uphold the Fan Experience standards set by Chicago Fire FC
Other duties as assigned

Qualifications:

Must be at least 18 years of age
Work a minimum of 12 matches
Prior experience in a customer service role preferred
Ability to attend organized training highlighting Chicago Fire service standards
Comfortable working with and responding to questions and complaints for a diverse and passionate fanbase
Comfortable working with fans of all ages
Detail-oriented and highly organized
Ability to simultaneously handle multiple tasks and adapt to change
Strong verbal communication skills
Willingness to learn in a fast-paced, performance-driven work environment

Please note:

Chicago Fire FC is committed to fostering, cultivating, and preserving a culture of diversity, equity, accessibility, and inclusion. Our diversity initiatives start with the recruitment and selection process; therefore, we’d like to welcome all diverse candidates to apply to opportunities within our Club.
CFFC is committed to providing equal employment opportunity and maintaining a workplace for employees and applicants for employment that is free from discrimination. The Company does not discriminate in employment opportunities or practices on the basis of race, color, religion, sex (including pregnancy), national origin, ancestry, ethnicity, citizenship, age, veteran or military status, disability, sexual orientation, sexual orientation or expression, marital status or any other characteristic protected by law. This policy governs all aspects of employment, including hiring, promotion, compensation, discipline, termination, and access to benefits and training.
- If, because of a medical condition or disability, you need a reasonable accommodation for any part of the application process, please contact the People and Culture Department at [email protected] to let us know the nature of your request and your contact information.

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