Ticket Operations Coordinator

JOB TITLE: Ticket Operations Coordinator

DEPARTMENT: Ticket Operations

ORGANIZATION: Chicago Cubs

REPORTS TO: Sr. Director Ticket Operations

FLSA STATUS: Non-Exempt

BEING PART OF THE TEAM

Our business is a team sport that began on a field with baseballs and bats and has evolved into one of the most recognizable brands in sports and entertainment through Cubs baseball and live events. Our success is driven by our people, who work to create and inspire change in an engaging, collaborative and inclusive environment. As a team, we continue to build a culture on and off the field that delivers unforgettable experiences for one another, our fans and community. In support of that effort, we expect associates to work primarily in our office. Are you ready to be part of it?

OUR STORY

THE CHICAGO CUBS FRANCHISE is a charter member of Major League Baseball’s National League. Since 1876, the team has won the National League pennant 17 times and was the first team to win back-to-back World Series titles in the 1907 and 1908 seasons. In 2016, the Chicago Cubs made history again when the team won its first World Series in 108 years, ending the longest championship drought in North American sports. Known for its ivy-covered outfield walls, hand-operated scoreboard and famous Marquee sign, iconic Wrigley Field has been the home of the Chicago Cubs since 1916, making it the second oldest ballpark in Major League Baseball.

HOW YOU'LL CONTRIBUTE

The Ticket Operations Coordinator will assist in the ticketing setup and execution for all Wrigley Field Campus events as well as assist in the management of staff and gameday personnel. This role will work closely with others in the ticketing function as well as other departments within the organization to ensure the ticketing needs of the enterprise are met.

THE DAY-TO-DAY:

• Provide front-line ticket sales and operations support for ticketed events at Wrigley Field including mobile ticketing troubleshooting, customer service escalations and attendance reporting
• Monitor and process inbound Premier ticket transactions
• Monitor and assist with all internal order fulfillment
• Assist with fulfillment of corporate partnership ticketing needs
• Assist with the ticketing setup and execution of Cubs baseball and non-baseball events within the ProVenue system
• Act as an escalated customer service contact and help resolve ticketing issues
• Assist with the training and supervising of Ticket Office part-time and seasonal staff
• Provide ticket system support as needed to the Ticket Services, Fan Services and Ticket Sales departments
• Assist sales and service staff with ticket related questions and troubleshooting
• Provide analysis on all ticket related products as needed.
• Support internal requests for ticketing related data

WHAT YOU'LL BRING:

• Bachelor’s degree from an accredited university or college
• One year of ticket operations experience for a collegiate, minor league or major league sports team
• Demonstrated ability in the areas of time management, prioritization, meeting deadlines and organization
• Must have the confidence to effectively communicate, maintain and adhere to organizational and departmental policies and procedures
• Must possess great attention to detail and critical thinking skills
• Demonstrated ability to work well within a team environment
• Must possess a work ethic that is inclusive, service focused, innovative and demonstrates critical thought and initiative
• Ability to work non-standard hours including nights, weekends, and holidays
• Proficiency with Microsoft Office suite, with an emphasis on Excel

WHAT SETS YOU APART:

• Two years of ticket operations experience for a major league sports team
• Proven ability to multi-task and manage projects on strict deadlines
• Experience with Salesforce CRM software
• Prior experience with Tickets.com and the ProVenue software

TOTAL REWARDS:

• On-site parking
• Transit benefits
• Paid time off: Personal, Sick & Vacation Time
• Casual work attire environment
• Complimentary Meal & beverage plan
• Cubs home game ticket allotment
• Access to campus wide Wrigley Field events & pre-sales
• 401K Plan Employee Contribution & Employer Match
• Benefit Plans: Medical, Dental, Vision & Life Insurance
• Health & Wellness engagement & programming
• Variety of associate special events, volunteer opportunities and partnership discounts
• Access to online associate recognition & rewards platform
• Tuition Reimbursement

We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, sex, sexual orientation, age, disability, gender identity, marital or veteran status, or any other protected class.