Chicago Cubs Event Operations Ballpark Opportunities

JOB TITLE: Event Operations Ballpark Opportunities (Seasonal)

DEPARTMENT: Event Operations

ORGANZIATION: Chicago Cubs

FLSA STATUS: Nonexempt

BEING PART OF THE TEAM

Our business is a team sport that began on a field with baseballs and bats and has evolved into one of the most recognizable brands in sports an entertainment through Cubs baseball and live events. Our success is driven by our people, who work in an engaging, collaborative, and inclusive environment. As a team, we continue to build a culture on and off the field that delivers unforgettable experiences for one another, our fans and community. In support of that effort, we expect associates to work primarily in our office. Are you ready to be part of it?

OUR STORY

• THE CHICAGO CUBS FRANCHISE is a charter member of Major League Baseball’s National League. Since 1876, the team has won the National League pennant 17 times and was the first team to win back-to-back World Series titles in the 1907 and 1908 seasons. In 2016, the Chicago Cubs made history again when the team won its first World Series in 108 years, ending the longest championship drought in North American sports. Known for its ivy-covered outfield walls, hand-operated scoreboard and famous Marquee sign, iconic Wrigley Field has been the home of the Chicago Cubs since 1914, making it the second oldest ballpark in Major League Baseball.

HOW YOU’LL CONTRIBUTE:

The Chicago Cubs Event Staff plays a vital role in delivering a best-in-class fan experience to guests of Wrigley Field. Our Event Staff are energetic, engaging, passionate, personable, and welcoming. Through the lens of service, we seek candidates who are focused on the guest experience and strive to create best-in-class customer service for our loyal fans while supporting the execution of a variety of unique events across the Wrigley Field campus. We are looking to welcome new Event Staff members to our teams for our 2024 events season.

If you think you have what it takes and want to be part of the team, apply today!

- Interview & Hiring Timeline: interviews with qualified candidates are anticipated to take place beginning in February and then take place monthly throughout the summer.

THE DAY-TO-DAY:

• Deliver best-in-class customer service to all guests of the ballpark
• Assist guests by scanning and checking tickets (event or parking), greeting and directing ballpark guests, and answering questions about Wrigley Field offerings and policies
• Resolve guest concerns and special requests within the framework provided via the handbook and training while upholding the "Wrigley Field Fan Code of Conduct"
• Ability to work indoor and outdoor in a variety of weather conditions and effectively adapt to a changing work environment
• Promote a safe and enjoyable experience by identifying and reporting inappropriate behavior, safety risks or medical situations through functional hierarchy
• Use knowledge of Wrigley Field and Cubs history to engage fans and guests to deliver exceptional service
• Perform additional responsibilities as needed and as directed by supervisory personnel

ROLES MAY INCLUDE:

Security Service Ambassador

This position will focus on creating a safe and secure environment while creating "Marquee Moments" for our loyal fans. Security Service Ambassadors are responsible for providing security checks at all entry gates/posts including ballpark gates and employee entrances.

• Must be at least 18 years or older
• Ability to work days, nights, weekends and holidays throughout the year

Premier Service Ambassador

This position will focus on delivering an elevated level of service while creating "Marquee Moments" for our Premier clients. Premier Service Ambassadors will work in one of Wrigley Field’s four clubs, premier entrance, or the suite level.

• Must be at least 18 years or older
• Ability to work days, nights, weekends and holidays throughout the year
• Minimum 1-2 years hospitality or high-end customer service experience

Guest Service Ambassador

This position will focus on delivering friendly service while creating "Marquee Moments" for our loyal fans. Guest Service Ambassadors are responsible for assisting guests at the gates and seating areas.

• Must be at least 16 years or older
• Ability to work days, nights, weekends and holidays throughout the year