JOB DESCRIPTION

The Chicago Cubs Event Staff plays a vital role in delivering a best-in-class fan experience to guests of Wrigley Field and our campus. Our Event Staff are energetic, engaging, passionate, personable, and welcoming. Through the lens of service, we seek candidates who are focused on the guest experience and strive to create best-in-class customer service for our loyal fans and event guests. We are looking to welcome new Event Staff members to our teams this winter. If you think you have what it takes and want to be part of the team, apply today!

GENERAL RESPONSIBILITIES

Deliver best-in-class customer service to all campus guests
Assist guests by scanning and checking tickets (event or parking), greeting, and directing ballpark guests, and answering questions about Wrigley Field and campus offerings and policies
Resolve guest concerns and special requests within the framework provided via the handbook and training while upholding the "Wrigley Field Fan Code of Conduct"
Promote a safe and enjoyable experience by identifying and reporting inappropriate behavior, safety risks or medical situations through functional hierarchy
Use knowledge of Wrigley Field, our campus, and Cubs history to engage fans and guests to deliver exceptional service
Perform additional responsibilities as needed and as directed by supervisory personnel
Ability to work indoor and outdoor in a variety of weather conditions and effectively adapt to a changing work environment
Able to perform the following physical tasks: bend, squat, kneel, climb flights of stairs, walk on uneven ground, walk/run up and down ramps, walk and stand for extended periods of time, assist guests up and down stairs, and wipe down seats or equipment
Provide guest service creating a safe venue for all guests and associates, assist guests with activities and attractions at events, maintain guest flow and traffic

OPPORTUNITIES INCLUDE: At this time we are prioritizing Guest & Security Services roles supporting our newly expanded Winterland event at Wrigley Field. Winterland is scheduled to operate mid-November 2023 – mid-January 2024. More event information can be found at www.Gallagherway.com

Security Service Ambassador

This position will focus on creating a safe and secure environment while creating memories for our loyal fans and event guests. Security Service Ambassadors are responsible for providing security checks at all entry gates/posts including ballpark gates and employee entrances.

Must be at least 18 years or older
Ability to work a minimum of two 4-hour shifts per week which would include working: days, nights, weekends, and holidays as needed
High school diploma or GED

Guest Service Ambassador

This position will focus on delivering friendly service while creating memories for our loyal fans and event guests. Guest Service Ambassadors are responsible for assisting guests at the gates and seating areas.

Must be at least 16 years or older
Ability to work a minimum of two 4-hour shifts per week which would include working: days, nights, weekends, and holidays as needed

We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, sex, sexual orientation, age, disability, gender identity, marital or veteran status, or any other protected class.

Event Operations Winterland Opportunities