JOB TITLE: Digital Technical Programme Lead

DEPARTMENT: Marketing

JOB FUNCTION: Responsible for the delivery of products and projects for the digital product team including new features for the Club’s mobile app, website, as well as other digital platforms. The role will lead from start to finish throughout the full lifecycle including discovery, definition, development, and release. The role will interface across the business to create, develop, and enhance the Club’s digital platforms to grow and engage the Club’s global fanbase and realise commercial success.

DIRECT REPORTS: Yes

LOCATION: Stamford Bridge

CONTRACT: Permanent

PLAY YOUR PART (Main Responsibilities):

Determine and define project scope, objectives, and deliverables, ensuring every project is set up for success
Build out and Lead a team of Project Managers to ensure the smooth delivery of Digital Products
Ensure all project team members are briefed on the project processes and that these are followed throughout the project lifecycle
Work closely with internal and external stakeholder (e.g., development agency) to plan in and maintain appropriate resources to deliver in an effective and efficient manner
Allocate tasks and communicate deadlines to team members
Work with the Digital Product Lead to monitor progress, be proactive and remove any blockers swifty - adjusting as needed
Track and report on project budget burndown
Support product managers in project/sprint ceremonies, including daily standups, planning/estimation sessions and retrospectives
Ensure the regular tracking, analysis and communicating of risk logs and mitigation plans
Ensure all project documentation is up to date and available to project participants.
Utilise industry best practices, techniques, and standards throughout entire project execution
Measure project performance to identify areas for improvement
Evaluating the performance of team members and the project overall
Analyse all management and technical processes to ensure they’re delivered as expected
Research and evaluate new hardware and software technology and help make decisions on the cost-benefit analysis of new purchases

DO THE RIGHT THING (Our Expectations):

To demonstrate and live by the club’s values; Here to Win, Be Brave, Do the Right Thing, Play Your Part, Many Teams, One Club and Proud to Be Chelsea
To adhere to the club’s policies and procedures, including Health & Safety, Financial Authorisation, Confidentiality and GDPR (General Data Protection Regulation).
To act as an ambassador for diversity, equality, and inclusion, and demonstrate a positive commitment by treating others fairly in line with our Equality, Diversity & Inclusion Policy and reporting any acts of discrimination through appropriate channels
To create a safe environment and act to protect all young people and vulnerable adults that are either in your care or attending club premises, and report any concerns to the Safeguarding Lead
To report any misconduct or suspected misconduct to the HR Department

HERE TO WIN (Measures of Performance):

On-time & on-budget feature delivery
Digital product growth and engagement metrics

PROUD TO BE CHELSEA (Person Specification):

Experience:

Demonstrable experience in delivering projects and products for websites and apps working in an agile development environment
Strong experience collaborating with engineers and product design teams to develop innovative and delightful user experiences
Ability to handle multiple stakeholders and large project teams
Excellent technical understanding of the technologies involved in the programme of web and app development.
Experience in delivering projects from end to end, from discovery, through to definition, development, and continuous optimisation
Background in managing and influencing third party agencies
Well versed in agile and more traditional methodologies
Good knowledge of project management techniques and the various associated tools – experience in the Atlassian suite of tools, especially Jira and Confluence

Skills and Behaviours:

Self-driven, results orientated and a positive outlook
Confident in client facing situations
Proactive and detail oriented with effective communication and reporting skills
Excellent analytical skills, with the ability to interrogate project metrics to identify areas for continuous improvement
Natural forward planner and strategic thinker
Excellent organisation skills, with the ability to work on own initiative
Good resistance under pressure to deliver to tight timelines
Good understanding of the wider objectives of the programme
Ability to focus on achieving results and timely delivery

Chelsea FC and the Foundation is fully committed to ensuring the safety and well-being of all children, young people, and adults at risk (vulnerable groups). We therefore require all successful applicants to complete a DBS Check prior to starting employment. Depending on the role, successful applicants may also be required to undergo other child protection screening where appropriate.

This Job Description is not intended to be exhaustive; the duties and responsibilities may therefore vary over time according to the changing needs of the Club.