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26 Jun 2024

Utah Jazz and Utah Hockey Club Media Accounts Manager - Service

🇺🇸 Salt Lake City, UT, USA
Full Time
3+ years exp.

The Smith Entertainment Group (SEG) Media & Content team seeks a dedicated and client-focused Accounts Manager (Service) to join our team. This role is essential for ensuring top-notch service and satisfaction for our partners. The ideal candidate will be responsible for managing and nurturing client relationships, facilitating seamless media campaign execution, and enhancing the overall client experience with the Utah Jazz brand.


DUTIES & RESPONSIBILITIES:

  • Serve as the primary point of contact for assigned accounts, ensuring exceptional service and satisfaction.
  • Develop and maintain long-lasting relationships with clients, understanding their needs and objectives.
  • Conduct regular meetings with clients to review campaign performance, address concerns, and identify opportunities for improvement.
  • Work closely with the team to ensure the successful execution of client campaigns.
  • Coordinate with internal teams to deliver on client commitments, ensuring all deliverables are met on time and to the highest standard.
  • Proactively identify and resolve any issues or challenges that arise during the campaign lifecycle.
  • Act as a liaison between clients and internal teams to address concerns and ensure client satisfaction.
  • Educate clients on new products, services, and opportunities within SEG offerings.
  • Identify opportunities for renewals and upselling within the existing client base.
  • Work with the Sales team to develop and present proposals for additional services and campaigns.
  • Ensure a smooth transition from sales to service, maintaining continuity and client satisfaction.

QUALIFICATIONS:

  • Bachelor’s degree in Business, Marketing, Communications, or a related field.
  • Minimum of 3-5 years of experience in sales, preferably within the sports, media, or entertainment industry.
  • Strong understanding of media sales, content marketing, and digital advertising.
  • Excellent communication, interpersonal, and problem-solving skills.
  • Ability to manage multiple clients and projects simultaneously.
  • Proficient in CRM software and Microsoft Office Suite.

COMPETENCIES:

  • Collaborates – Builds partnerships and works collaboratively with others to meet shared objectives
  • Communicates effectively – Develops and delivers multi-mode communications that convey a
    a clear understanding of the unique needs of different audiences
  • Action-oriented – Takes on new opportunities and rough challenges with a sense of urgency,
    high energy and enthusiasm
  • Ensures accountability – Holds self and others accountable to meet commitments
  • Instills trust – Gains the confidence and trust of others through honesty, integrity, and
    authenticity

PHYSICAL DEMANDS:

  • This person must be able to communicate and express themselves both written and verbally.
  • This person must be able to observe, inspect, estimate and assess.
  • This person must be able to sit, stand, bend, walk, and climb stairs for long periods of time.
  • This person must be able to lift 20 lbs.

The Smith Entertainment Group provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.

We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us at [email protected] to request accommodation.

Note: The need may arise to revise, supplement, or rescind portions of this job description, and the Utah Jazz reserves the right to do so at any time. Employees shall be required to meet the qualifications and perform the duties of any revised job description.

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