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Job listing closed on 2 Mar 2024
10 Feb 2024

Business Intelligence (BI) Manager

🇺🇸 San Jose, CA, USA
Full Time
4+ years exp.
US$105,000 – US$115,000 per year

TITLE: Business Intelligence (BI) Manager

POSITION TYPE: Full Time, Exempt

COMPANY: Sharks Sports and Entertainment, LLC

LOCATION: SAP Center, San Jose, CA

REPORTS TO: Director, Business Intelligence

POSTING DATED: February 9, 2024

Pay Range: $105,000 - $115,000 annually

Actual base pay will be determined based on permissible factors such as transferable skills, work experience, market demands and primary work location. The base pay range provided is subject to change and may be modified in the future.

Position Overview

As part of the Business Analytics and Technology Team (BAT), the Business Intelligence team drives the use of data for better decision making across the organization. The BI team develops, implements, guides and supports business initiatives and objectives, in close collaboration with SSE’s functional group. The team is responsible for the overall data infrastructure of the organization, including CRM, data warehouse, CX platform, and CDP.

Essential Duties and Responsibilities:

  • Responsible for the day-to-day BI reporting and analytic needs of the organization by ensuring data accuracy, building visualizations, automated reports and dashboards for functional areas, including Ticketing, Operations, Marketing, Executive and more.
  • Serve as an internal consultant on use of data and analytics. Partner with functional areas to achieve goals & identify data-driven opportunities.
  • Utilize internal and external data & systems to establish an understanding of customer behaviors and information.
  • Build and maintain KPI sets and dashboards to continuously review and report on performance.
  • Design customer insights and drive sales by build customer profiles, predictive models, and projections to power data-driven decisions.
  • In collaboration with the rest of the BI team, lead key functions of the CRM, Dashboarding, Analytics and CX platforms, including data collection, segmentation, lead scoring and lead distribution.
  • Support BI team members as needed by empower internal users with training, proactive problem-solving, while collaborating with vendors for seamless business operations.
  • Contribute to BI departments knowledge base by continuous documentation and process mapping, identifying areas of improvements.
  • Deliver ad-hoc projects, analysis, and other duties as assigned.
  • Participate in special projects or other related duties as requested.

Minimum Qualifications

  • 4+ years of progressively responsible professional experience in solving business problems using data and analytics.
  • Bachelor’s degree required in Business, Economics, Mathematic, statistics, Marketing or other relevant fields, or equivalent combination of education and/or experience.
  • An analytical and big picture thinker; highly motivated and driven.
  • A positive, winning approach, incorporating integrity, confidentiality, and discretion.
  • Exceptional analytical skills; detailed, results oriented, and proactive.
  • Excellent communication skills, presentation skills and confidence in leading conversations
  • Proficient user of Microsoft Office Suite including PowerPoint, Word and Outlook. Proficient user of Microsoft Office Excel.
  • Proficient user of Tableau, SAP Analytics Cloud or other data visualization tools. SAP Analytics Cloud experience is preferred.
  • Data Engineering familiarity is an asset.
  • Thrives in a fast-paced team environment with ability to productively lead multiple priorities.
  • Demonstrate the ability to successfully work in a team and with stakeholders across an organization.
  • Knowledge of Ticketmaster Archtics is an asset.

Physical Requirements

  • Ability to sit, stand and utilize a computer for extended periods of time
  • Communicate via phone and email with a variety of individuals
  • Ability to bend at the waist, reach overhead and lift up to 15 lbs with or without accommodation
  • Physically navigate stairs and catwalks at SSE facilities during normal work hours and events with or without accommodation
  • Ability to work occasional extended hours including nights, weekends, holidays (all with advance notice)

What We Offer

  • Competitive compensation (base salary and variable incentive plan)
  • Medical/Dental/Vision/Flexible Spending Accounts (all LGBTQ+ friendly)
  • Pretax Transportation Benefit
  • 401K (pre-tax and Roth options)
  • Unlimited Paid Time Off
  • Minimum of 10 Paid Holidays and Wellness Days per year
  • Complimentary or discounted sports and concert tickets
  • Other League & partner discounts
  • Central office location in downtown San Jose at the heart of Silicon Valley; convenient access to Caltrain, VTA, major freeways and free parking
  • An inclusive culture which values diversity of background and a passion to improve our SSE’s commitment to change with impact on our community and industry
  • Potential for flexible scheduling and telework opportunities
  • Free access to on-site Volta EV charging stations on non-event days


Born in 1991, Sharks Sports and Entertainment (“SSE”) has grown into a multi-faceted organization that includes the SAP Center, the NHL San Jose Sharks, the AHL San Jose Barracuda, the Tech CU Arena, three Sharks Ice facilities, and the non-profit Sharks Foundation. Additionally, we are growing our organization through expansion in the Bay Area and surrounding communities in Northern California.

We work and play in the Bay Area, and are deeply influenced by the technology, innovation, diversity, and commitment to excellence that surrounds us. Our culture is transforming to reflect those values, with an eye towards a pioneering, forward-thinking, and inclusive environment in sports and entertainment.

We live, work, and innovate by a set of Pioneering Principles:

T – Team success is more important than individual success

E – Exceptional experience is non-negotiable in everything we do

A – Appreciate others for their diversity and opinions
M – More risk leads to more rewards and expands our comfort zones

T – Trust that all teammates have the best intentions

E – Empower all teammates to make informed decisions

A – Always say what you really mean and do what you say

L – Lead by showing the respect to others you expect from them

We strive to unite people through a shared love of ice sports, entertainment, and our hometown. We are #TealTogether.

Our Commitment to Diversity, Inclusion & Belonging

Here at Team Teal, we recognize and celebrate that individuals come with a wealth of experience and talent well beyond any list of required skills and qualifications – in fact, we believe diversity of backgrounds and skills, combined with passion, are the most important keys to meaningful innovation and excellence. Therefore, we encourage people from all backgrounds to apply to ourpositions. Please let us know if you require accommodations during the interview process.

Equal Opportunity Employer

Sharks Sports and Entertainment is an equal opportunity employer. We accept our responsibility to make employment decisions without regard to race, religious creed, color, age, sex, sexual orientation, gender identity, gender expression, national origin, marital status, medical condition as defined by state law (genetic characteristics or cancer), physical or mental disability, military service or veterans’ status, pregnancy, childbirth and related medical conditions, genetic information, or any other classification protected by applicable federal, state, and local laws and ordinances.

Notice to Recruiters and Agencies

SSE recruits candidates directly, rather than through third-party recruiters or agencies. Under no circumstances will SSE pay a fee for candidates submitted or presented without a signed recruiting agreement in place between SSE and the recruiter or agency prior to the submittal; any submittal must be for requisition specifically and individually assigned in writing by SSE’s HR department. In the case of candidate(s) submitted or presented to SSE by a recruiter or agency without a signed agreement AND written assignment by SSE Human Resources, SSE explicitly reserves the right to pursue and hire those candidate(s) with no financial obligation to the recruiter or agency.