TITLE: Account Executive, Membership Services

POSITION TYPE: Full Time, Exempt

COMPANY: Sharks Sports and Entertainment, LLC

LOCATION: San Jose CA

REPORTS TO: Director, Membership Services

POSTING DATE: September 25, 2024

Pay Range: The pay range for this role is $66,560 + variable

Actual base pay will be determined based on permissible factors such as transferable skills, work experience, market demands and primary work location. The base pay range provided is subject to change and may be modified in the future.

Position Overview

Team Teal is seeking to hire an Account Executive for our Membership Services department that embraces all aspects of our principles. Key responsibilities include building lasting relationships with our member base through phone calls, texts, emails and face-to-face appointments to ensure continuous membership renewal year after year. Membership Service, Account Executives will also be tasked with achieving established new business San Jose Sharks sales goals.

Essential Duties and Responsibilities:

Establish and maintain client relationships that will result in client satisfaction and retention.
Create and track mandatory touch-point opportunities for each account/interaction.
Implement renewal cycle steps and meet deadlines as instructed.
Ability to maintain a high volume of outbound activity to complete established touchpoint campaign deadlines.
Act as main liaison between the San Jose Sharks and the ticket holder with the ability to independently assess customer concerns, and then effectively and appropriately remediate concerns.
Oversee execution and implementation of the client amenities and services to optimize client experience and maximize sales profitability.
Participate as a team member of the entire Ticket Sales department through informal support to other team members and support staff in order to maximize customer service, retention efforts, and sales performance as an entire department.
Interact with other Sharks/Arena departments to provide a cooperative, client-oriented focus for all operations.
Provide creative input and assertive follow-through to enhance client satisfaction and retention.
Identify sales opportunities by conducting networking and aggressive outreach to client base.
Perform other tasks and projects as requested.

Qualifications

Bachelor’s degree in sports management, business, marketing, or related field or equivalent combination of education and/or experience; an advanced degree is a plus but is not required.
A minimum of two (2) years of relevant experience is required, including at least six (6) months of direct experience, ideally as a member of an entry-level sales team in the sports industry.
Proven track record of sales excellence and development of client relationships in the sports industry.
Exhibit a positive attitude, coachability and work ethic.
Ability to work independently without supervision, be self-directed and demonstrate initiative.
Exhibit good judgement and decision-making skills.
Flexibility to work weekend, nights and holidays as required by schedule of events.
Exhibit good judgment and decision-making skills, as well as ability to manage your own time and implement your own schedule.
Experience or working knowledge of Ticketmaster Archtics ticketing platform and CRM systems.
Bilingual (English/Spanish) preferred.

Physical Requirements

Ability to sit, stand and utilize a computer for extended periods of time
Communicate via phone and email with a variety of individuals
Ability to bend at the waist, reach overhead and lift up to 15 lbs with or without accommodation
Physically navigate stairs and catwalks at SSE facilities during normal work hours and events with or without accommodation
Ability to work occasional extended hours including nights, weekends, holidays (all with advance notice)
May be required to travel to other company locations
May be required to attend conference, events, and training sessions within Bay Area or in- or out-of-state locations.

What We Offer

Competitive compensation (base salary and variable incentive plan)
Medical/Dental/Vision/Flexible Spending Accounts (all LGBTQ+ friendly)
Pretax Transportation Benefit
401K (pre-tax and Roth options)
Generous Paid Time Off Policy
Minimum of 10 Paid Holidays and Wellness Days per year
Complimentary or discounted sports and concert tickets
Other League & partner discounts
Central office location in downtown San Jose at the heart of Silicon Valley; convenient access to Caltrain, VTA, major freeways and free parking
An inclusive culture which values diversity of background and a passion to improve our SSE’s commitment to change with impact on our community and industry
Potential for flexible scheduling and telework opportunities
Free access to on-site Volta EV charging stations on non-event days

This position is not eligible for U.S. work authorization sponsorship.

Summary:

Born in 1991, Sharks Sports and Entertainment (“SSE”) has grown into a multi-faceted organization that includes the SAP Center, the NHL San Jose Sharks, the AHL San Jose Barracuda, the Tech CU Arena, three Sharks Ice facilities, and the non-profit Sharks Foundation. Additionally, we are growing our organization through expansion in the Bay Area and surrounding communities in Northern California.

We work and play in the Bay Area, and are deeply influenced by the technology, innovation, diversity, and commitment to excellence that surrounds us. Our culture is transforming to reflect those values, with an eye towards a pioneering, forward-thinking, and inclusive environment in sports and entertainment.

We live, work, and innovate by a set of Pioneering Principles:

T – Team success is more important than individual success

E – Exceptional experience is non-negotiable in everything we do

A – Appreciate others for their diversity and opinions

M – More risk leads to more rewards and expands our comfort zones

T – Trust that all teammates have the best intentions

E – Empower all teammates to make informed decisions

A – Always say what you really mean and do what you say

L – Lead by showing the respect to others you expect from them

We strive to unite people through a shared love of ice sports, entertainment, and our hometown. We are #TealTogether.

Our Commitment to Diversity, Inclusion & Belonging

Here at Team Teal, we recognize and celebrate that individuals come with a wealth of experience and talent well beyond any list of required skills and qualifications – in fact, we believe diversity of backgrounds and skills, combined with passion, are the most important keys to meaningful innovation and excellence. Therefore, we encourage people from all backgrounds to apply to ourpositions. Please let us know if you require accommodations during the interview process.

Equal Opportunity Employer

Sharks Sports and Entertainment is an equal opportunity employer. We accept our responsibility to make employment decisions without regard to race, religious creed, color, age, sex, sexual orientation, gender identity, gender expression, national origin, marital status, medical condition as defined by state law (genetic characteristics or cancer), physical or mental disability, military service or veterans’ status, pregnancy, childbirth and related medical conditions, genetic information, or any other classification protected by applicable federal, state, and local laws and ordinances.

Notice to Recruiters and Agencies

SSE recruits candidates directly, rather than through third-party recruiters or agencies. Under no circumstances will SSE pay a fee for candidates submitted or presented without a signed recruiting agreement in place between SSE and the recruiter or agency prior to the submittal; any submittal must be for requisition specifically and individually assigned in writing by SSE’s HR department. In the case of candidate(s) submitted or presented to SSE by a recruiter or agency without a signed agreement AND written assignment by SSE Human Resources, SSE explicitly reserves the right to pursue and hire those candidate(s) with no financial obligation to the recruiter or agency.