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Job listing closed on 27 Mar 2024
9 Mar 2024

Call Center Sales & Service Operator

🇺🇸 Minneapolis, MN, USA
Full Time
1+ year exp.

About the Minnesota Twins:

At the Minnesota Twins, we are driven by a singular purpose – to up the game, on the field and off. Unwavering in our commitment to deliver championships and be a force for good, our innovative, diverse and incredibly talented team is creating new ways to win, to uplift and to unite. We are proud to be Minnesota’s baseball team. We believe in our power to create positive change. We are setting the standard for a modern sports and entertainment brand that shapes a better tomorrow for all.

Position Summary:

The Minnesota Twins Call Center, located at Target Field, fields ticketing and guest relations calls pertaining to Spring Training, Regular Season, and Target Field non-baseball events. When receiving inbound calls, representatives will be tasked with assisting fans in accessing tickets on the MLB Ballpark App, fielding general fan concerns/questions regarding the Team, Target Field, and special events, and transferring calls to Front Office staff. Representatives will serve as key communicators and provide excellent customer service to our fans, representing the Minnesota Twins in a highly professional manner. Available position schedules may include days, evenings, weekends, and Holidays from January - October each year.

Essential Duties and Responsibilities:

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

  • Process individual game ticket orders and facilitate other informational requests over the phone, while providing excellent customer service.

Essential Knowledge, Skills, and Abilities:

  • Proficient skills and knowledge of computer programs including the following: MS Word, MS Excel, Okta, Zoom Contact Center, Ticket.com, ProVenue ticketing software (or equivalent), and various web browsers.
  • Previous customer service or call center experience required.
  • Ticket sales experience is preferred.
  • Ability to explain directions over the phone in an easy and understanding manner to assist fans with accessing digital tickets using the MLB Ballpark App.
  • Must have flexible schedule including days, nights, weekends, and holidays.
  • Possess excellent verbal communication skills with other co-workers and customers.
  • Must be well organized and detail oriented.
  • Ability to speak Spanish is a plus.

Physical Requirements:

  • Must be able to work in a seated position for extended periods of time.
  • Must be able to be productive utilizing a computer, keyboard and telephone.
  • Must be able to be productive in a work environment where the noise level can be high at times.

Are you excited about the opportunity but don't meet every single requirement? We encourage you to apply anyway! Studies have shown that women and people of color are less likely to apply for a job if they don't meet every qualification. At the Minnesota Twins, we are dedicated to building a diverse and inclusive workplace.

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