Inside Sales and Service Executive

About the Minnesota Twins:

At the Minnesota Twins, we are driven by a singular purpose – to up the game, on the field and off. Unwavering in our commitment to deliver championships and be a force for good, our innovative, diverse and incredibly talented team is creating new ways to win, to uplift and to unite. We are proud to be Minnesota’s baseball team. We believe in our power to create positive change. We are setting the standard for a modern sports and entertainment brand that shapes a better tomorrow for all.

Position Summary:

The Minnesota Twins Inside Sales Program was created prior to the 2016 Season and has a proven track record of fostering the growth of its members and setting them up for success within the sports sales industry. This full-time position will be responsible for generating new business through ticket offerings including but not limited to: Full Season Ticket Packages, Partial Season Ticket Packages, Group Ticket Programs, Suite & Hospitality Spaces, and processing single game sales for Spring Training and the Regular Season. Success in this role will derive from executing call/email campaigns, meeting face to face with clients, availability to work events (typically 2-4 per month), ability to meet and exceed goals, and a continued commitment to professional development.

Essential Duties and Responsibilities:

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Conduct telephone campaigns to acquire new business and generate incremental revenue.
Assist with inbound calls pertaining to sales and service related questions and concerns.
Meet or exceed weekly, monthly, and yearly ticket sales goals.
Maintain accurate documentation of all correspondence, prospects, and feedback.
Assist customers in securing the preferred programs, seats, and events that best fit their needs.
Process individual game ticket orders and facilitate other informational requests.
Provide superior service to all customers.
Represent the Club in a positive and professional manner during home games and select events.
Other related duties as required.

Requirement Experience and Education:

High School diploma or GED equivalent.

Essential Knowledge, Skills, and Abilities:

Excellent oral and written communication, customer service, and problem-solving skills.
Proven ability to meet goals and work well with co-workers and supervisors in a team environment.
Strong organizational and time management skills.
Ability to function in a fast-paced environment, handle multiple projects and meet deadlines.
Proficient computer skills including experience with MS Office Products such as Word, Excel, and Outlook; as well as ability to learn and master new software programs.
Consistent, punctual, and regular attendance.
Available to work flexible hours including some holidays, evenings, and weekends.
Able to work up to 40 hours/week.

Preferred Knowledge, Skills, and Abilities:

Previous sports and/or sales experience is preferred.

Physical Requirements:

Able to lift and carry boxes & promotional equipment weighing as much as 30 pounds.
Must be able to work in a seated position for extended periods of time.
Must be able to be productive utilizing a computer, keyboard, and telephone.
Must be able to be productive in a work environment where the noise level can be high at times.

Compensation:

Full-time, salaried position that is eligible for benefits including but not limited to:
- 401(k) Match
- Paid Time Off
- Medical, Dental, and Vision Insurance
- 12 Week Parental Leave
- Access to on-site parking and lunch service
Commission and Bonus Opportunities associated with sales revenue.

Target Start Date: July 1, 2024.

MORE INFO: https://acrobat.adobe.com/link/review?uri=urn:aaid:scds:US:7a78e3e5-6461-40fd-9b94-77b7a8f33eb3

Are you excited about the opportunity but don't meet every single requirement? We encourage you to apply anyway! Studies have shown that women and people of color are less likely to apply for a job if they don't meet every qualification. At the Minnesota Twins, we are dedicated to building a diverse and inclusive workplace.

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