Position: CRM Manager – Full Time/Exempt

Department: Business Intelligence

Reports to: Vice President, Analytics and Data Strategy

Location: Arizona Cardinals (Tempe, AZ)

Format: In-person

Note: Applicants must be authorized to work for any employer in the U.S. We are unable to sponsor or take over sponsorship of an employment Visa.

Cardinals Organizational Summary:

The Arizona Cardinals Football Club is a professional football team within the National Football League (NFL). We compete in the National Football Conference (NFC) West division and call State Farm Stadium, in Glendale, Arizona, our home.

As one of the oldest pro football franchises in the U.S., the Club has established itself as a sport and cultural hallmark within Arizona, as well as a trailblazer for diversity, equity, inclusion, and belonging (DEIB) initiatives and firsts around the League. Our vision is to build a leading sports organization that competes for championships, drives business results, creates loyal fans, develops proud employees, and inspires hope in our community. We are relentless in our pursuit of greatness on and off the field, while positively impacting our people, our fans, and our community.

If you want to join an organization that values putting the team first, doing what is right, growing with positivity, valuing every voice, while driving performance, we would love for you to join our team. Learn more about the Arizona Cardinals and see what’s happening here.

Job Summary:

The CRM Manager will oversee the configuration and development of the company’s Salesforce.com implementation, manage the user base, ensure data hygiene, build accurate reports, optimize flows and views, create Salesforce interface solutions, identify critical needs and feature enhancements, and train end users on proper use and best practices.

This role will work closely with the Business Intelligence, Marketing, and Sales teams ensuring that we are optimizing our environment to best support the operational tasks of each team. Continually fostering an environment of innovation through vendor relationships, data integrations, and process improvements that position us as leaders in this space.

Primary Job Duties:

The CRM Manager will have the daily responsibilities including, without limitation, to the following:

Oversee the efficient and proper usage of Salesforce.com.
Identify opportunities to automate manual processes utilizing workflows and data integrations.
Maintain and/or develop data hygiene policies and procedures that ensure data integrity and accuracy.
Ensure that any data transferred from Salesforce.com adheres to our data governance and security policies.
Develop dashboards that measure application system usage, adoption, and the data hygiene of our Salesforce.com instance.
Develop training materials and provide training and support to Salesforce.com end-users.
Proactively engage with Sales, Marketing, and Partnership leadership to define and document opportunities to improve the platform.
Own, maintain, and improve Salesforce.com and KORE configurations through optimizing views, managing workflows, third-party program integrations, and data exports.
Partner with the CRM Campaign Analyst to provide back up support relating to campaign identification and management within Salesforce.com.
Other duties as assigned.

Qualifications/Requirements

Education: Bachelor’s degree in business analytics, management information systems, data science, and/or mathematics or a related field (or equivalent experience).
Experience: 3-5 years of CRM experience, Salesforce.com experience strongly preferred.
Experience with SQL and Apex programming preferred.
Excellent communication skills (both written and verbal).
Strategic thinker with the ability to build and execute innovative digital products.
Great teammate - should be ready to go beyond to help the immediate and extended team.
Ability to translate ideas into solutions based on user and business needs.
Strong project management skills, including the ability to work independently and coordinate multiple tasks.
Ability to work in fast paced environment with quick turnaround times while still being attentive to detail and delivering excellent results.
Possess high degree of discretion, integrity, professionalism, and accountability
A passion for data and growth in your current role.
Strong ability to work with others in a collaborative, respectful manner.
Flexibility to work evenings, weekends, and holidays; hours may vary depending on business needs.
Must complete all pre-employment forms and successfully pass a background check.

Cardinals Benefits/Perks Summary:

The Arizona Cardinals Football Club has developed a comprehensive benefits package that provides economic and inclusive benefits to full-time employees. The Cardinals benefits offer care, protection, and support for employees and their loved ones. The Cardinals organization encourages an environment that is conducive to living a healthy, productive, and flexible lifestyle.

Benefits and Perks include, but are not limited to:

Health, Dental, and Vision Insurance options; effective the first day of hire
401 (k) retirement option with employer match contribution
Paid Time Off Accruals (including sick time accruals)
Paid Time Off for most Federal holidays
Time off for Maternity, Paternity, Military, and Bereavement
MDLIVE: 24/7 medical support
Flexible Spending Accounts (FSA) & Health Care Saving Account options
Discounts on Cardinals gear & paraphernalia
Tuition reimbursement & Professional Growth opportunities
Daily free lunch
Complimentary season tickets
Subsidized gym memberships

The Arizona Cardinals Football Club is an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, sex, sexual orientation, age, disability, gender identity, marital or veteran status, or any other protected class.

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