Job Title: Coordinator, Box Office Operations

Department: Ticket Sales & Operations

Reports to: Director, Box Office Operations

Position Summary: This position assists in all aspects of the ticket sales and customer service process. Key projects include managing the Season Ticket Member (STM) Waitlist and “Select a Seat” sales event. Also responsible for helping with any account overflows, working in the box office on game days, and other administrative duties.

Key metrics used to evaluate performance:

Feedback from Customer Service and Ticket Ops staff
Survey after “Select a Seat” event
STM renewal rate

Duties & Responsibilities:

CUSTOMER SERVICE
- Manage STM waitlist, anticipating and resolving all complaints, requests, and inquiries driving new STM sales
- Assist with any account overflow (shared responsibility with Ticket Operations Coordinator)
- Non-traditional STMs:
  - Execute any special case season ticket favor or request from upper management or ownership
  - Work cross-functionally with Corporate Partnerships department to fulfill all season seat needs listed in contracts
- Lead “Select a Seat” sales event and handle all logistics (including communications, scheduling, employee volunteers, etc.)
- Assist with other annual customer service events
TICKETS & OPERATIONS
- Coordinate with Ticket Operations Coordinator to rotate working at box office on game days (Lakers and South Bay Lakers games)
ADMINISTRATIVE
- Manage all filing – all renewal documents for STM (including invoices/payment plans, contracts, etc.)
- Draft and send out license agreements/contracts (using DocuSign)
- Pull all documents required by annual auditors and/or accounting department
- Work cross-functionally with all other departments on any issues related to ticketing
- Assist with any additional duties as assigned by the Vice President, Ticket Sales & Operations

**Responsibilities subject to change based on organizational needs and direction from management.

Education: Bachelor’s degree preferred

Previous experience:

1-2 years’ experience in ticketing
Experience with creating & editing contracts

Technology Capabilities:

Microsoft Office (including Excel, Word, Outlook, PowerPoint)
Ticketmaster Archtics
Dynamics (or related CRM platform)
InDesgin and/or Adobe Photoshop
DocuSign

Knowledge, skills, abilities:

Ability to communicate with all levels within organization
Extremely organized with a strong attention to detail
Excellent project management skills with the ability to work on multiple projects simultaneously, prioritize, and meet critical deadlines
Ability to exercise a sensitivity to confidential information

Physical Demands: Ability to lift up to 50 lbs., walk significant distances in arena on game days

Location: El Segundo, CA, downtown Los Angeles (Crypto.com Arena for Laker home games), and other occasional off-site events

Travel: Less than 5% of the time

Hours: Regular office hours (9am- 5:30pm) plus most game days (both Lakers and South Bay Lakers); must be available to work evenings, weekends and holidays

The pay range for this role is $20/hour to $23/hour. Actual compensation packages are based on several factors that are unique to each candidate, including but not limited to skill set, depth of experience and certifications.

We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, sex, sexual orientation, age, disability, gender identity, marital or veteran status, or any other protected class.

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