Job Title: Digital Representative- Guest Services (seasonal)

Job Summary: Monitors social media and digital communication platforms in real-time during Kauffman Stadium games and major events to provide assistance and service recovery to guests.

Accountabilities:

Monitor live tweets, the texting assistance program, Royals guest services email inbox and other digital communication platforms during Kansas City Royals games and Kauffman Stadium major events
Respond to guest feedback and special requests via digital platforms while providing an outstanding customer service experience
Respond to guest services phone calls during games and events
Assist the Guest Experience Specialist with the review and responses of the Digital Gameday Experience Surveys during shift when needed
Assist the Guest Experience Specialist with entering incident reports into ABIMM
Other items assigned as necessary

Qualifications:

High school degree required. Prefer candidate pursuing a college education and career in sports management, business or hospitality services
Must have good knowledge and operating skills with computer programs
1 – 2 years Guest Service experience preferred (e.g. hospitality, entertainment, retail)
Must be available to work all home games remaining in the season
Professional demeanor and excellent verbal and written communication skills required
Must be team-oriented, extremely outgoing and motivated

Physical Requirements:

Ability to lift items weighing as much as 15 pounds
Must be able to be productive utilizing a computer keyboard and telephone
Must be able to be productive in a work environment where the noise level can be high at times
Specific vision abilities include close vision and ability to adjust focus
Must be comfortable walking to navigate the facility to access the office, concourse, etc.
Must be able to work extended hours and/or weekends as required by deadlines and event scheduling

The physical demands described here are representative of those that may be met by an employee to successfully perform the essential functions of this job. While performing the duties of this job, the employee is regularly required to see, talk, and hear. The employee frequently is required to sit for long periods of time; walk; use hands, handle, or feel.

This role is a Part-Time, Non-Exempt opportunity that is not eligible for Company Benefits, 401K, and PTO. The schedule for this position is dependent on our team schedule and is subject to change.

We also afford equal employment opportunities to qualified individuals with a disability. For this reason, the Kansas City Royals will make reasonable accommodations for the known physical or mental limitations of an otherwise qualified individual with a disability who is an applicant consistent with its legal obligations to do so, including reasonable accommodations applicable local, state and / or federal law. As part of its commitment to make reasonable accommodations, the Club also wishes to participate in a timely, good faith, interactive process with a disabled applicant to determine effective reasonable accommodations, if any, which can be made in response to a request for accommodations. Applicants are invited to identify reasonable accommodations that can be made to assist them to perform the essential functions of the position they seek. Any applicant who requires an accommodation in order to perform the essential functions please inquire with Human Resources by email at [email protected].

We are an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, age, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law.

Digital Representative - Guest Services