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27 Mar 2024

Assistant Manager, Team Store

🇺🇸 Cleveland, OH, USA
Full Time
2+ years exp.

Our teammates are at the core of what we believe in: People, Collaboration, Learning, and Excellence (PeopleCLE). We look to hire individuals who are committed to our purpose of uniting and inspiring our city through the power of team. Our mission is to win the World Series while creating a compelling fan experience. If you believe you possess these important traits, please consider a career with the Cleveland Guardians.

PRIMARY PURPOSE: Assist the Store Manager in overseeing the daily operations of their assigned Team Store location and manage staff to ensure a quality fan experience which maximizes sales revenue and promotes a positive image of the Cleveland Guardians organization. Assist with the Sales division of Game Used/Authentic merchandise and work to build lasting relationships with all fans.


Human Resources

  • Assist with recruiting, interviewing, hiring, training, and developing retail teammates.
  • Teach, train and lead staff focus on sales and fan satisfaction.
  • Hold staff accountable for results. Coach/counsel and take appropriate disciplinary action when necessary.
  • Utilize ABI and leverage UltiPro for staff scheduling and employee onboarding and management.
  • Manage and execute compliance with all Human Resources standard operating procedures.
  • Assist other retail managers with staff development programs as needed.


  • Ensure the sales floor (including windows/displays, where applicable) is visually merchandised to company standards.
  • Ensure backstock and stockrooms are organized and maintained to company standards.
  • Ensure daily recovery (re-stocking, sizing, "pinch & pull", general cleanliness).
  • Ensure markdowns are completed timely and accurately (including backstock/stockrooms).
  • Communicate with other retail managers what Merchandising successes work at your location.
  • Based on research, communicate merchandising needs/opportunities to Store Manager and buying team.
  • Assist in managing Silver Crystals jersey personalization process including customizing jerseys, letter/number inventory, and staff training on all processes.

Operations/Loss Prevention

  • Proper staffing/scheduling to support the needs of the business.
  • Perform Store opening procedures.
  • Control budget for sales associate payroll, based on sales and trends.
  • Manage controllable operational expenses (supplies, store maintenance, travel, etc.)
  • Complete understanding with the ability to and perform and train others on all management functions on the POS system and backroom PC.
  • Manage inventory control (receiving, product distribution, transfers, cycle counts, damages, MOSs, year-end physical inventory), keeping accounting department and Distribution Center aware of all shipment discrepancies (merchandise as well as supplies).
  • Assist in developing and execute training of staff on internal/external loss prevention methods.
  • Store Closing and banking procedures.
  • Track sales and redemption of Indians Gift Cards through intranet and POS reports in conjunction with Accounting Department.
  • Additional projects/responsibilities as assigned by Store Manager.

Selling/Fan Satisfaction

  • Assist Store Manager in driving sales results in assigned location.
  • Role Model START with HEART service models and suggestive selling for sales staff.
  • Ensure compliance and maintain the "Image of Champions" to maximize sales opportunities and ensure fan satisfaction.
  • Daily tracking and planning of sales.
  • Utilize and analyze sales reports.
  • Review store productivity goals and results with Store Manager.
  • Create store contests that drive sales and profit results.
  • Play an active role in the planning and leading of quarterly store team meeting.
  • Assist in planning for special events (player appearances, Guards Fest, etc.).
  • Where applicable, promote store business on a local level by serving as a Community Ambassador through local programs and events.

Game Used/Authentics Sales

  • Alongside Store Manager maintain relationship building with current fan base and build new relationships with potential collectors interested in Game Used/Authentic items.
  • Communicate daily through emails, phone calls and in-person conversations with fans.
  • In conjunction with Store Manager assist in all types of sales and inventory control of Game Used/Authentic merchandise (Team Store sales floor, direct sales, MLB online auctions, and in-park auctions).
  • Actively contribute to meetings with involved staff to enhance and grow the business.
  • Assist Merchandising Department with other Game Used/Authentics tasks as needed.
  • Collaborate with other MLB clubs as necessary regarding Game Used/Authentics.

Social Media

  • Work with Assistant Director Retail Operations and Store Manager as necessary to maintain strong social media presence with focus on maximizing revenue and connecting with fans (duties may include content ideation, copy writing, photography assistance, or other duties as assigned by supervisor).
  • Complete MLB forms submitted by fans daily and follow up on all requests.
  • Collaborate with other MLB clubs as necessary regarding social media.
  • Additional projects/responsibilities as assigned by Store Manager.


  • High school diploma or GED equivalent required; Associate’s or Bachelor's degree preferred (Business Management, Hospitality, or other related field preferred); or equivalent work experience.
  • Previous Retail Management experience preferred, or two (2) years other management experience.


  • Ability to recruit, hire, train, and manage a high volume of staff.
  • Proven success in handling multiple responsibilities in a fast-paced environment.
  • Strong management, planning, and organizational skills with the ability to consistently meet deadlines.
  • Working knowledge of Microsoft computer systems (Outlook, Excel, Word, Publisher, PowerPoint).


  • Required to work irregular and long shifts as the business dictates.
  • Frequent bending, stooping, reaching, and lifting.
  • Required to work a minimum of 75% of all regular season home games based on Retail MOD schedule (as determined by attendance, department needs and Assistant Director, Retail Operations).
  • Required to work 100% of all jewel events (Opening Day, Post Season, Jeweled Games, Special Events, etc.) and holiday home baseball games.
  • Game-day hour requirement: minimum of 2.5 hours prior to gates opening and 1-hour post-game as dictated by job responsibilities and workload.
  • Non-game hours are based operating hours, with a minimum of 5 days and 40 hours per week, based on job responsibilities, workload, and store needs.


  • Reads, speaks, comprehends, and communicates English effectively in all communications.
  • Represents the Cleveland Guardians in a positive fashion to all business partners and the public.
  • Ability to develop and maintain successful working relationships with members of the Front Office.
  • Ability to act according to organizational values and service excellence.
  • Ability to work with diverse populations and have a demonstrated commitment to social justice.
  • Ability to walk, sit or stand for an entire shift.
  • Ability to work extended days and hours, including holidays and weekends.
  • Ability to move throughout all areas and levels of the Ballpark.
  • Ability to work in a diverse and changing environment.
  • Occasional physical activity such as lifting and carrying boxes up to 50 lbs.

The Cleveland Guardians are committed to developing and maintaining an environment that embraces all forms of diversity to enrich our core values, enhance our competitive position, strengthen our impact within our community, and foster a greater sense of belonging for our employees.

In this spirit, we know studies have shown that people from historically underserved groups - including women and people of color - are less likely to apply for jobs unless they believe they meet every one of the qualifications as described in a job description. We are most interested in finding the best candidate for the job and understand that candidate may bring certain skills and experiences to the role that are not listed above, but that would add tremendous value to our organization. We would encourage you to apply, even if you don’t believe you meet every one of our qualifications described.

External Apply