Our teammates are at the core of what we believe in: People, Collaboration, Learning, and Excellence (PeopleCLE). We look to hire individuals who are committed to our purpose of uniting and inspiring our city through the power of team. Our mission is to win the World Series while creating a compelling fan experience. If you believe you possess these important traits, please consider a career with the Cleveland Guardians.

PRIMARY PURPOSE: Support our mission by managing and contributing to comprehensive security programs and initiatives at Progressive Field. Develop and implement appropriate security measures to promote a forward-thinking approach while overseeing discreet security functions to uphold the safety of our teammates and fans within our ballpark.

RESPONSIBILITIES & DUTIES:

People & Vendor Management

Manage day-to-day of assigned seasonal gameday security team, comprising of approximately 30+ teammates. Responsibilities include, but are not limited to, recruitment, hiring, scheduling, payroll management, and offering counseling, when necessary, in collaboration with Human Resources
Serve as the Security Manager on Duty on event days in accordance with peer rotation schedule
Supervise the security focus of the Ballpark Services Intern Rotational Program, including developmental goal setting, training, scheduling, and providing feedback
Collaborate closely with fellow Security Services managers to ensure cohesive planning and execution of all events and activities supporting the Cleveland Guardians
Coordinate and manage vendors supporting events, such as EDC Teams, Ambulance Crews, and Event Medicine Teams, ensuring proper and appropriate services are in place and available

Technology

Serve as primary overseer and manager of the Incident Management System, offering guidance and support to peers in utilizing the current platform
Provide training, validate data, develop systems, and analyze output of Incident Management System as needed
Conduct a needs assessment and develop a management plan for internal security teams and partners within Ballpark Services for Incident Management System
Serve as the Security Lead for various MLB technology initiatives, ensuring proper implementation and consistency, including the Guest Pass System, Credential Scanning, and other relevant technologies
Impact innovation and enhancement of security measures through research, development, testing and evaluation of programs
Contribute insights into the utilization and management of security systems including video surveillance, access control, and future systems by reviewing trend analysis of successes and failures

Incident Management & Documentation

Provide guidelines for documenting and tracking of all incidents to ensure comprehensive metadata is captured and communicated to key stakeholders ensuring all surveillance needs, and expectations are considered
Develop and maintain comprehensive written policy and process documentation to ensure the consistent application of security and safety measures are applied within the designated area of responsibility. This includes Post Orders, Standard Operating Procedures, Field Access Plans, Post Season documents, and updates related to Safety Act compliance and modernization.
Create, implement, and execute definitive and secure plans regarding staff interaction with guests needing a higher standard of engagement such as Media, Specialty Fans, and Players and Player Family.

EDUCATION & EXPERIENCE REQUIREMENTS:

Bachelor’s Degree in criminal justice, Security Studies, Management or other relevant degree
Minimum of 3-5 years of experience in security, operations management, or program management
At least 3 years of direct people management experience

JOB SKILL REQUIREMENTS:

Demonstrated previous experience in documenting process, policy, or planning
Project management experience preferred
Ability to execute an analytics process, from requirements to dissemination
Knowledge and/or experience with the 24/7 Software Application preferred
Experience with the Microsoft Office suite of tools

ORGANIZATIONAL REQUIREMENTS:

Reads, speaks, comprehends, and communicates English effectively in all communications.
Represents the Cleveland Guardians in a positive fashion to all business partners and the general public.
Ability to develop and maintain successful working relationships with members of the Front Office.
Ability to act according to the organizational values and service excellence at all times.
Ability to work with diverse populations and have a demonstrated commitment to social justice
Ability to walk, sit or stand for an entire shift.
Ability to work extended days and hours, including holidays and weekends.
Ability to move throughout all areas and levels of the Ballpark.
Ability to work in a diverse and changing environment.
Occasional physical activity such as lifting and carrying boxes up to 25 lbs.

The Cleveland Guardians are committed to developing and maintaining an environment that embraces all forms of diversity to enrich our core values, enhance our competitive position, strengthen our impact within our community, and foster a greater sense of belonging for our employees.

In this spirit, we know studies have shown that people from historically underserved groups - including women and people of color - are less likely to apply for jobs unless they believe they meet every one of the qualifications as described in a job description. We are most interested in finding the best candidate for the job and understand that candidate may bring certain skills and experiences to the role that are not listed above, but that would add tremendous value to our organization. We would encourage you to apply, even if you don’t believe you meet every one of our qualifications described.

Manager, Security Services