Our teammates are at the core of what we believe in: People, Collaboration, Learning, and Excellence (PeopleCLE). We look to hire individuals who are committed to our purpose of uniting and inspiring our city through the power of team. Our mission is to win the World Series while creating a compelling fan experience. If you believe you possess these important traits, please consider a career with the Cleveland Guardians.

The Guardians are looking for service minded teammates, who are committed to working together to help us create amazing memories for fans, each other and all visitors to Progressive Field.

PRIMARY PURPOSE: Provide all guests to Progressive Field a safe, pleasant and comfortable environment and create positive memorable experiences through exceptional customer service as a member of the Event Security team.

RESPONSIBILITIES & DUTIES:

Maintain a secure and welcoming environment for fans, visitors, and teammates at Progressive Field
Deliver exceptional customer service by actively engaging, welcoming, directing, addressing inquiries, and resolving complaints from all guests
Ensure visible security presence at entrance and exit gates, Ballpark, dugouts, bullpens, team shops, and restricted areas
Secure various restricted locations and prohibited access to unauthorized individuals
Demonstrate a professional demeanor at all times
Welcome and engage with guests appropriately upon entry and exit
Provide crowd management and assist with crowd movement as necessary
Respond calmly and professionally in the event of any conflict, medical situation, or other incident, and complete the appropriate reports
Demonstrate a comprehensive understanding and knowledge of Progressive Field policies and procedures, ensuring their enforcement
Familiarize yourself with the Game Day Staff Associate Handbook, adhering to all outlined policies and procedures
Have a thorough knowledge and understanding and ability to carry-out the Standard Operating
Understand and execute Standard Operating Procedures for various Event Security positions
Adhere to assigned work schedule, attend pre-event briefings and meetings
Properly inform Manager of all potential work conflicts, including but not limited to absences, emergencies, and needed schedule alterations
All other duties and responsibilities as assigned

ROLE REQUIREMENTS:

Must be 18 years of age or older
Ability to successfully complete training requirements is mandatory
- This training is provided by the Cleveland Guardians and includes twelve (12) hours of security and anti-terrorism training in the first year of employment, and a minimum of eight (8) hours annually thereafter
Possess a working understanding of safety and security functions, customer service philosophies, and principles related to conflict de-escalation and resolution
Ability to join and maintain good standing in the Service Employees International Union, Local 1.

DEPARTMENT REQUIREMENTS:

Familiarize yourself with and comprehend the relevant policies and procedures of the Ballpark Services department and the Cleveland Guardians Organization
Develop a clear understanding of various departments within the organization and the specific staff members in the department
Effectively monitor and implement policies and procedures, maintaining a professional and friendly demeanor when interacting with guests
Gain comprehensive knowledge of all areas within the ballpark to provide accurate directions and assistance to guests
Maintain a professional appearance in compliance with the Employee Handbook and our uniform requirement

AVAILABILITY REQUIREMENTS:

Availability for a minimum of 53 out of 81 home games each year (65%) is required.
Must be open to working events beyond Cleveland Guardians baseball games.

ORGANIZATIONAL REQUIREMENTS:

Reads, speaks, comprehends, and communicates English effectively in all communications.
Represents the Cleveland Guardians in a positive fashion to all business partners and the general public.
Ability to develop and maintain successful working relationships with members of the Front Office.
Ability to act according to the organizational values and service excellence at all times.
Ability to work with diverse populations and have a demonstrated commitment to social justice.
Ability to walk, sit or stand for an entire shift.
Ability to work extended days and hours, including holidays and weekends.
Ability to move throughout all areas and levels of the Ballpark.
Ability to work in a diverse and changing environment.
Ability to utilize reliable transportation.
Occasional physical activity such as lifting and carrying boxes up to 25 lbs.

The Cleveland Guardians are committed to developing and maintaining an environment that embraces all forms of diversity to enrich our core values, enhance our competitive position, strengthen our impact within our community, and foster a greater sense of belonging for our employees.

In this spirit, we know studies have shown that people from historically underserved groups - including women and people of color - are less likely to apply for jobs unless they believe they meet every one of the qualifications as described in a job description. We are most interested in finding the best candidate for the job and understand that candidate may bring certain skills and experiences to the role that are not listed above, but that would add tremendous value to our organization. We would encourage you to apply, even if you don’t believe you meet every one of our qualifications described.