Coordinator, Fan Experience & Innovation, FIFA World Cup 2026
Sitting within the Operations Department, Fan Operations along with Dressing and Signage, Venue Management, Team Services, Competition Management, Broadcast and Media Operations aims to deliver the most engaging, innovative, and accessible World Cup experience for all players, fans, partners, and the community.
Fans travel from around the globe and may be unfamiliar with the stadiums and cities hosting the event. The Fan Experience and Innovation sub-project provides these visitors with innovative digital and physical solutions to enhance the FIFA World Cup fan experience. This involves ensuring the stadium section of the FIFA tournament app mirrors and enhances the physical on-site experience.
THE POSITION
Reporting to the Manager, Fan Experience and Innovation, this role will help serve Fan Operation’s efforts to deliver the FIFA World Cup 2026 that for the first time ever, is hosting 48 teams and 1,200+ players across 3 countries and 16 venues.
The main responsibilities of the Fan Experience/Innovation Coordinator for the FIFA World Cup 2026 include:
• Support the Manager of Fan Experience and Innovation to align organizational strategies and execute on digital fan experience initiatives.
• Assist in the development of Tournament App features impacting the fan experience, with stadium counterparts and internal FAs, to ensure operational efficiency is maintained
• Collaborate closely with a team of design, engineering, marketing, and data science members
• Identify technical gaps impacting the Tournament app across CWC25 and FWC26 stadiums
• Analyze underlying architectures, native codebases, and technologies to prioritize solutions across each stadium
• Ensure the quality and reliability of features at scale through thorough testing, and dashboard monitoring
• Help facilitate digital and physical fan experiences across each stadium on-site during the tournament.
• Regularly refine and update fan experience requirements to ensure accuracy and relevance on a per stadium basis.
• Develop a deeper culture of innovation across Functional Areas with a focus on solving organizational challenges impacting the fan experience
• Support the identification of innovative companies, products, and solutions
• Provide support for other initiatives within the fan operations team scope
YOUR PROFILE
Education & Qualifications
• University degree in appropriate subject (or adequate training/vocational education).
• Team Player, capable of working autonomously and meeting tight deadlines.
• Solution oriented with a strong attention to detail.
• Exceptional communication and organisational skills.
• Problem solving and conflict resolution skills.
• Positive attitude, patience and persistence.
• Sound judgement and able to prioritize tasks.
• International, cross-cultural work experiences preferred.
Work Experience
• Minimum 1-3 years of experience in project management, product management, innovation, fan experience or a similar role.
• Experience managing, building or evaluating innovative solutions.
• Demonstrated expertise in developing fan experiences.
• Knowledge of international football (soccer) and FIFA World Cups.
• Knowledge of event project management processes.
Languages
• Fluent in English. Spanish and/or French proficiency is a plus.
Technology
• Proficient in Confluence, Jira, Miro, and other online collaboration tools.
About FWC2026
The FIFA World Cup 26™ will mark the first time that the tournament features 48 teams and will be hosted by three countries: Canada, Mexico, and the United States.
This new format redefines excellence, generating unique opportunities for greater participation and engagement from fans and players in North America and all over the world. Now is your time to be a game changer and join the workforce that is planning and delivering this unique and unforgettable experience.
