2024-25 Seasonal Assistant, Client Engagement

Cavaliers Holdings LLC is committed to delivering epic experiences for our fans, team members, community, and the world. Fueled by a diverse, equitable and inclusive culture, we strive to recruit individuals that will be enthusiastic and purposeful in carrying out our vision as Transformative Leaders in Sports and Entertainment. If you are ready to work in the fast-paced and high-energy setting of the Cavs, Monsters, Charge, Legion and Rocket Mortgage FieldHouse— then we want to talk to YOU!

JOB SUMMARY:

UnderdirectionoftheRevenue Operations & Experience Director,the ‘2024-25 Seasonal Assistant, Client Engagement’will assist in the engagement of our clientele - Corporate Partners, Premium Clients, Members of Cavs United Groups, and Youth Sports - while also coordinating other projects at the needs of the Sales and Service Leadership Teams.

*** This is a temporary position from September 2024 - June 2025, that will work onsite at Rocket Mortgage FieldHouse approx. 40 hours per week.

PAY RATE: $15.00/HR START DATE: September 9^th, 2024

ESSENTIAL DUTIES & RESPONSIBILITIES:

• Trip Planning Assistance – Assist with planning high-end trips for Corporate Partners and Premium Stakeholders. Work with the Client Engagement and Experience Team to brainstorm trip or experience locations, identify new and unique experiences for our clients, work with hotels, transportation companies, airlines, restaurants, opposing teams, etc to plan an exceptional trip. Creating detailed itineraries for each traveler and communicating all details to all parties involved.
• Client Gifting – Assist with all aspects of the gifting process for all Cavaliers clientele. Brainstorming and ideation, prospecting and communicating with vendors, requesting samples, sourcing, and negotiating pricing, creating the overall message, design, and packaging, working with Service Representatives to assemble the recipient list, logistics for assembly, delivery, and shipping, and ultimately staying within budget and delivering a top notch gift. (Gifting includes, but is not limited to: Welcome to the Season Gifts, Holiday Gifts, Shock and Awe, Prospect Gifts, Gifting for Trip, Team Member Gifting, Special Occasion Touchpoints, Client Birthday Engagement, Extended Season Gifts and Touchpoints, etc.)
• Event Planning Assistance – Assist the Client Engagement and Experience Team with creating and executing all Revenue Events. Including smaller, segmented events to be planned throughout the course of the year for Corporate Partners, Premium Clients, Members of Cavs United, Group Leaders, saves, first-year accounts, high spend accounts, sales prospects, Team Members, etc. Events may be receptions, suite nights, off-site venues, Education Days, Team Building, etc. Planning ways to drive attendees to these events is critical.
• Client Occasion Fulfillment – Assist Sales Teams with client touchpoints including special occasion gifts, donation requests, memorandum gifting, flowers, etc.
• Revenue Operations Miscellaneous – Working directly with the leaders of the Corporate Partnership, Ticket Sales and Service, and Youth Sports departments for any and all operational needs to help the departments run at a high level, plan and look ahead, strategize, communicate, engage with clients and Team Members, and sell at a high-level.
• Team Member Culture Engagement – Assist with the planning and execution of sales contests, Team Building, Team Member incentives, gifts, and trip planning, etc.
• Any additional tasks and responsibilities assigned by Client Engagement & Experience Team.

REQUIRED QUALIFICATIONS:

• Bachelor's Degree from a four-year College or University (or currently pursuing a BS Degree).
• Ability to work outside of regular business hours; focused on Cavaliers Home Games and client events. Willingness to work nights and weekends required.
• Positive, yes-before-no attitude.
• High attention to detail and organization.
• Professionalism while interacting with high-end clients.
• Working with a sense of urgency.
• Can operate well in a fast-paced environment.
• Creativity and ability to think outside the box.
• Great written and oral communication skills.
• Quick learner.
• Proactiveness.

*** This posting will close on July 24th OR once a maximum number of applicants is reached.

We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, sex, sexual orientation, age, disability, gender identity, marital or veteran status, or any other protected class.