JOB TITLE: Ticketing and Event Operations Associate

DEPARTMENT: Mesa Spring Training Operations

ORGANZIATION: Chicago Cubs

REPORTS TO: Director of Business Operations, Spring Training Operations

FLSA STATUS: Nonexempt

BEING PART OF THE TEAM

Our business is a team sport that began on a field with baseballs and bats and has evolved into one of the most recognizable brands in sports and entertainment through Cubs baseball and live events. Our success is driven by our people, who work in an engaging, collaborative, and inclusive environment. As a team, we continue to build a culture on and off the field that delivers unforgettable experiences for one another, our fans and community. Are you ready to be part of it?

OUR STORY

THE CHICAGO CUBS FRANCHISE is a charter member of Major League Baseball’s National League. Since 1876, the team has won the National League pennant 17 times and was the first team to win back-to-back World Series titles in the 1907 and 1908 seasons. In 2016, the Chicago Cubs made history again when the team won its first World Series in 108 years, ending the longest championship drought in North American sports. Known for its ivy-covered outfield walls, hand-operated scoreboard and famous Marquee sign, iconic Wrigley Field has been the home of the Chicago Cubs since 1916, making it the second oldest ballpark in Major League Baseball.

HOW YOU’LL CONTRIBUTE

The Chicago Cubs organization is looking for motivated and career driven individuals to sell tickets and put on a best-in-class fan experience through event execution to games at Sloan Park, the Cubs spring training facility, in Mesa, Arizona. The Ticketing and Event Operations Associate is an entry level full time, seasonal position (August – March). The position focuses primarily on ticket sales but does have some event operations responsibilities. The ticketing portion will focus on selling and servicing season, group, and individual ticket buyers. The event operation portion will focus on gameday setup, sponsorship activation, and guest services. This seasonal position is a great opportunity to build your sales and operations career within the sports industry. No relocation expenses will be provided.

THE DAY-TO-DAY:

Research, prospect and establish leads via direct phone contact, networking, and events.
Meet or exceed weekly and monthly sales goals. These goals include team goals related to the successful sale of the party deck and overall sales for the Spring Training games.
Provide superior customer service and responsive follow-up to clients, existing ticket holders, prospects, and single game customers before, after and during the game.
Build relationships with clients and keep accurate records in Salesforce.
Attend all Spring Training home games and assist with game day responsibilities to support our event operation. This can include managing logistics of the party deck, rooftop, and other group outings, as well as set-up and tear down.
Plan and execute annual Season Ticket Holder Event.
Work other events at Sloan Park during the program.

WHAT YOU’LL BRING:

Bachelor’s degree from an accredited college or university.
Demonstrated ability to effectively manage multiple initiatives simultaneously.
Effective communication skills, customer service skills, both written and oral.
Highly motivated with a desire to meet and exceed stipulated goals.
Must be available to work August through end of March.
Ability to work non-standard work hours with variable schedule, to include nights, weekends, and holidays.

WHAT SETS YOU APART:

1 – 2 years prior sales or customer service experience.
Experience using Pro Venue ticketing system.

We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, sex, sexual orientation, age, disability, gender identity, marital or veteran status, or any other protected class.