JOB TITLE: Seasonal Event Operations Associate, Spring Training

DEPARTMENT: Mesa Spring Training Operations

ORGANIZATION: Chicago Cubs

REPORTS TO: Mgr. of Guest Experience and Event Operations, Spring Training

FLSA STATUS: Nonexempt

BEING PART OF THE TEAM

Our business is a team sport that began on a field with baseballs and bats and has evolved into one of the most recognizable brands in sports and entertainment through Cubs baseball and live events. Our success is driven by our people, who work in an engaging, collaborative, and inclusive environment. As a team, we continue to build a culture on and off the field that delivers unforgettable experiences for one another, our fans and community. Are you ready to be part of it?

OUR STORY

THE CHICAGO CUBS FRANCHISE is a charter member of Major League Baseball’s National League. Since 1876, the team has won the National League pennant 17 times and was the first team to win back-to-back World Series titles in the 1907 and 1908 seasons. In 2016, the Chicago Cubs made history again when the team won its first World Series in 108 years, ending the longest championship drought in North American sports. Known for its ivy-covered outfield walls, hand-operated scoreboard and famous Marquee sign, iconic Wrigley Field has been the home of the Chicago Cubs since 1916, making it the second oldest ballpark in Major League Baseball.

HOW YOU’LL CONTRIBUTE

The Chicago Cubs organization is looking for a motivated and career driven individual to assist with delivering a best-in-class fan experience at Sloan Park, the Cubs spring training facility, in Mesa, Arizona. The Event Operations Associate is an entry level full time, seasonal position (September 2024– April/May 2025). The selected candidate will support overall event logistics and gameday experience at Sloan Park including, but not limited to security, gameday presentation, signage, transportation and parking, gameday setup, sponsorship activation, and customer service problem resolution. This seasonal position is a great opportunity to build your events and operations career within the sports industry. No relocation expenses will be provided.

THE DAY-TO-DAY:

Guest Experience

Provide personalized, positive, and memorable guest experiences during events.
Assist in resolving guest issues during events.
Provide exceptional customer service to all guests, addressing inquiries, concerns, and feedback promptly and professionally.
Assist in creating a welcoming and enjoyable atmosphere for fans and attendees.
Assist in monitoring the changing needs of our fans/guests.

Event Operations

Support operational activities relating to game day activations and outside events including but not limited to Arizona Fall League, Spring Training, and other private events
Support execution of ballpark readiness plans in all areas of guest services including, but not limited to, parking, ballpark entrance, and fan amenities.
Assist with editing and coordinating production and installation of graphics and signage throughout Sloan Park including, but not limited to, player artwork, direction signage and sponsor signs.
Assist with the event execution and management of non-baseball events at Sloan Park.
Support game-day activities including but not limited to pre-game, in-game and post-game activities
Perform other duties as assigned by Mgr. of Guest Experience & Event Ops.

Gameday Presentation

Assist in the coordination and execution of game entertainment, including national anthem singers, recognitions, and other on-field activities.
Ensure all presentation elements are delivered with high quality and in line with event objectives.
Assist with writing event scripts and control room timelines.

WHAT YOU’LL BRING:

Bachelor’s degree from an accredited college or university.
Demonstrated ability to effectively manage multiple initiatives simultaneously.
Demonstrated customer service skills.
Highly detail oriented and organized.
Flexible to the ever-changing demands of events
Effective communication skills, both written and oral. 
Demonstrated passion and personal drive to grow within the organization.
Must be available to work September through end of March.
Ability to work non-standard work hours with variable schedule, to include nights, weekends, and holidays.

WHAT SETS YOU APART:

1 – 2 years prior event or customer service experience. 
Adobe Photoshop and Illustrator experience.

We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, sex, sexual orientation, age, disability, gender identity, marital or veteran status, or any other protected class.