JOB TITLE: Event Operations Crew (Part-Time)

DEPARTMENT: Event Operations

ORGANZIATION: Chicago Cubs

REPORTS TO: Manager, Event Planning & Design

FLSA STATUS: Nonexempt

BEING PART OF THE TEAM

Our business is a team sport that began on a field with baseballs and bats and has evolved into one of the most recognizable brands in sports an entertainment through Cubs baseball and live events. Our success is driven by our people, who work in an engaging, collaborative, and inclusive environment. As a team, we continue to build a culture on and off the field that delivers unforgettable experiences for one another, our fans and community. In support of that effort, we expect associates to work primarily in our office. Are you ready to be part of it?

OUR STORY

THE CHICAGO CUBS FRANCHISE is a charter member of Major League Baseball’s National League. Since 1876, the team has won the National League pennant 17 times and was the first team to win back-to-back World Series titles in the 1907 and 1908 seasons. In 2016, the Chicago Cubs made history again when the team won its first World Series in 108 years, ending the longest championship drought in North American sports. Known for its ivy-covered outfield walls, hand-operated scoreboard and famous Marquee sign, iconic Wrigley Field has been the home of the Chicago Cubs since 1914, making it the second oldest ballpark in Major League Baseball.

HOW YOU’LL CONTRIBUTE:

The Event Operations Crew plays a vital role in daily operations and delivering best-in-class service to guests of the Wrigley Field Campus, including Gallagher Way, the American Airlines Conference Center, Hotel Zachary and Campus tenants. This position will be focused on upholding event setup and service standards. Success will be measured through adherence to standard operating procedures, manager feedback, and customer service metrics. Employees will be required to work a flexible schedule to reflect business needs.

THE DAY-TO-DAY:

Participate in the set-up, execution and break-down of Wrigley Field, Gallagher Way, and the American Airlines Conference Center for Chicago Cubs home games, concerts, and other public and private events
Provide event support and coordination on a year-round basis, including baseball games, non-game events, concerts, and winter events
Ability to deploy, assign, and work alongside frontline associates in designated areas during events.
Provides event support for the year-round operation of Wrigley Field, Gallagher Way, and the American Airlines Conference Center
Provide excellent customer service through the event process and in all interactions with internal and external clients
Continually inspect and maintain event spaces, while conducting ballpark audits to ensure quality control, producing readouts to management and escalating issues in real time
Provide guest service by ensuring guests are greeted upon arrival, questions are answered to customer’s satisfaction, and job functions are being executed
Effectively communicate and collaborate with Operations Teams, including Logistics, Guest Services, Security, Grounds Crew, and Cleaning
Partner with event coordinator and logistic supervisors to support them with event production and daily tasks
Provide administrative support by producing reports, reading BEOs, and managing the event queue
Support inventory management and assist loading dock operation as needed
Deliver best-in-class guest service through all touch points via the Cubs’ service brand, Marquee Moments
Communicate effectively with Cubs staff, Levy, and 3rd party vendors as needed
Perform additional responsibilities as needed and as directed by management

WHAT YOU’LL BRING:

High School diploma or GED
Prior experience working events or functions
Demonstrated ability to remain calm in stressful scenarios
Ability to work on a team in a fast-paced, entertainment venue
Strong problem solving skills
Strong attention to detail
Strong written and verbal communication skills
Responds well to coaching and feedback
Flexible availability including ability to work indoors and outdoors, as well as non-traditional hours including nights, weekends and some Holidays (if needed)
Available to work for 80% of Cubs home games (~65 games) per season. This does not necessarily mean that you will be scheduled for all home games, but availability must reflect the ability to work this many games per season.
Available to work all Major Wrigley Field Events (i.e., Concerts, Football Games, Winterland)
Ability to lift and/or carry items weighing 15 to 35 pounds
Able to perform the following physical tasks: run, bend, squat, kneel, climb flights of stairs, walk on uneven ground, detain unruly guests, run up and down ramps, walk and stand for extended periods of time, assist patrons up and down stairs

WHAT SETS YOU APART:

Bachelor’s Degree

We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, sex, sexual orientation, age, disability, gender identity, marital or veteran status, or any other protected class.