Server - Premium Services (TELUS Club/Dutton's)

At Calgary Sports and Entertainment Corporation, we deliver excitement. Our mission is to be the heartbeat of our community by creating connections, building champions, and winning, together. If you’d like to join a team that’s people-first, diverse, innovative, and energized about delivering extraordinary fan experiences to our guests, then we’d love to sign you to a player's contract!

THE POSITION

The Server is responsible for creating a flawless customer experience for the premiums service guests through a high quality of service and menu knowledge. The server will conduct a full-cycle serving process including talking orders, advising on menu items, delivering food and drinks, addressing customer concerns and feedback, overall cleanliness, and handling payments.

KEY ACCOUNTABILITIES

• Take orders for food and beverage items and provide suggestions as required;
• Ensure the service area is properly set up prior to door opening;
• Welcome guests and make introductions to self and service model;
• Follow all AGLC regulations and Canadian laws pertaining to restaurant service;
• Communicate with guests regarding their experience;
• Report any misunderstandings, issues, or incidents to management;
• Maintain the Point of Sales (POS) system and process payments accurately as required;
• Conduct post-event cleaning, tear down, and reset;
• Active participation in pre-shifts and job related trainings
• Actively participate in safety programs and follow polices;
• All other duties as required.

THE INDIVIDUAL

The ideal candidate will have the following background:

• Responsible Service awareness is preferred;
• Must be ProServe certified and be 18 years of age or older;
• Minimum two years of prior food and beverage service experience is required;
• Ability to work in a fast-paced environment and handle multiple tables at once;
• Strong interpersonal and team work skills;
• Exemplary customer service skills;
• Schedule flexibility to work evening and weekend shifts.
• MUST have open availability during 10 days of Stampede 2024

This position will remain open until suitable candidates are found.