DEPARTMENT OVERVIEW:
The Event Operations Team at the Boston Red Sox is committed to creating a friendly, inclusive, and memorable experience for every fan that comes to an event at Fenway Park. Our team consists of five groups that work as one to ensure our fans have an outstanding time at Fenway Park. Our commitment begins at the gates with our Ticket Takers, a ride on the elevator with our Elevator Operators and the directions given from our Greeters and Ushers to your seats. To close it out, our Quality Control team ensures your experience, wait time for concessions and the cleanliness of Fenway Park is at the highest standard. All of these groups work together to ensure that each fan is taken care of and satisfied with their experience at the park.
POSITION OVERVIEW:
This is a part-time position in Event Operations which consists of Ushers, Greeters, Ticket Takers, Mobility Assistance and Quality Control. Greeters are responsible for welcoming our Premium guests and clients to the Dell Technologies Club and State Street Pavilion Levels as well as ensuring fans have the appropriate access to the premium areas. Greeters also assist fans in navigating Premium club and seating areas as well as maintaining the integrity of these spaces for properly ticketed patrons. In some instances, Greeters will also need to provide a link of resources available to Premium guests, including Red Sox and Aramark staff. The Event Operations team conducts periodic evaluations of team members' job performance to ensure alignment with our team’s standards.
If you are hired under the Event Operations umbrella, you will be hired for one group and it will not change game to time (i.e. if you are hired as a Greeter, you will be a Greeter and will not be able to switch to Mobility / Usher etc. game to game.)
“Please note that before the start of the 2024 season, you will be responsible for attending and completing our New Hire, All Staff and TEAM Trainings prior to your first day of work.”
RESPONSIBILITIES:
- Must be available to work 65+ Red Sox games and 75% of concerts.
- Ability to commute to Fenway Park and ability to provide own transportation.
- Ability to work flexible hours including nights, weekends, and holidays.
- Must have smart phone or computer to access e-mail and enter availability for Red Sox games and concerts.
- Excellent communication skills and ability to work in a fast-paced environment.
- Must be able to report to the park two hours prior to game time (i.e. 7:10p game, staff expected to be here for 5:10p and 1:05p
- game, staff expected to be here for 11:05a Roll call, etc.) and staff will work until 30 minutes post-game
- Prior customer service experience is preferred, but not essential.
At the Boston Red Sox and Fenway Sports Management, we go beyond embracing diversity. We’re committed to living by our values, strengthening our community, and creating a workplace where people genuinely feel like they belong.
Too often, job seekers don’t apply to positions because they don’t meet every qualification. If you love this role and are great at what you do, we encourage you to apply. Your unique skills and experiences might just be what we’ve been looking for.
Prospective employees will receive consideration without discrimination based on race, religious creed, color, sex, age, national origin, handicap, disability, military/veteran status, ancestry, sexual orientation, gender identity/expression or protected genetic information.
