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Job listing closed on 28 Feb 2024
2 Feb 2024

Internship: Membership Services (Summer 2024)

🇺🇸 Washington, DC, USA
0+ years exp.

Monumental Sports & Entertainment (MSE) is one of the largest integrated sports and entertainment companies in the country with one of the most diverse partnership groups in all of sports. MSE owns and operates seven major and minor sports teams: 2018 NHL Stanley Cup Champion Washington Capitals, NBA’s Washington Wizards, WNBA’s 2019 Championship Washington Mystics, NBA G League’s Capital City Go-Go, 2021 & 2020 NBA 2K League Champion Wizards District Gaming and Caps Gaming, an esports sub-brand of the Capitals. Additionally, it holds a significant investment in a seventh professional team, Team Liquid, an endemic esports team owned and operated by aXiomatic, in which MSE is an investor.

In September 2022, MSE acquired the regional sports network, then-called NBC Sports Washington and newly rebranded as Monumental Sports Network. Monumental Sports Network now holds the exclusive local television media rights to Capitals’, Wizards’, and Mystics’ games. The network is both a linear channel and a digital operation. Prior to acquiring the linear platform, the digital platform was launched by MSE in 2016, as the first-of-its-kind regional sports network for digital, mobile, and streaming platforms. Those linear and digital platforms are now combined and join Caps Radio, Wizards Radio, MSE Outdoor and Monumental Productions for a full suite of six media enterprises.

In addition to Capital One Arena – a venue which hosts 3M+ visitors across over 250 events annually, MSE also manages MedStar Capitals Iceplex (training facility for the Capitals), MedStar Health Performance Center (training facility for the Wizards, Mystics, and Go-Go) and EagleBank Arena (a 12,000+ live event venue on George Mason University’s campus).

In July 2020, MSE partnered with William Hill (subsequently acquired by Caesars Entertainment) to open the first ever in-arena sportsbook in North America, now called Caesars Sportsbook. The space now also boasts a destination culinary experience, Guy Fieri’s DC Kitchen + Bar.

MSE opened “District E powered by Ticketmaster” in the spring of 2023, a flagship esports and entertainment venue. This 14,000-square-foot live-event theater offers a 365-day-a-year series of immersive experiences in esports, music, culinary excellence, event programming, and community events.

MSE proudly promotes its core values for all those that interact with the company. As a member of our team:

  1. You will provide first-class customer service and value for our fans.
  2. You will champion a double-bottom line that engages, unifies, and gives back to the community we serve.
  3. You will work tirelessly to build generationally exceptional teams that compete for championships year after year and create lifelong memories for our fans.
  4. You will measure performance with specific objectives and metrics and our analysis and decisions are compelled by data.
  5. You will prize leadership, but you should value teamwork and collaboration and transparency even more. We treat each other with respect. We act with honesty and integrity. We remain humble.
  6. You will innovate. We are nimble and first to market. We are not averse to risk.
  7. You will have fun. We are in the business of happiness.

Position Overview: The Wizards Membership Services Intern is responsible for leading all aspects of setup, execution, and breakdown for the Washington Wizards DC 12 Club Membership events. This position will focus on providing excellent customer service to our season ticket members while working to further advance existing events. This is a paid internship.

Are you a student with strong customer service skills looking to learn about the season ticket membership process? We'd love to hear from you!


  • Develop, plan, and carry out season ticket member events, programs, and receptions.
  • Engage with season ticket base at events and work to improve the fan experience through outstanding customer service.
  • Handle inventory of autographed/promotional items and giveaways.
  • Track and distribute appropriate season ticket member gifts, birthday cards, etc.
  • Support the Membership Services department in preparation of daily objectives, supporting off-season event planning and execution and assist with the renewal campaign.
  • Use Archtics and SalesForce software for reports, account set-up, and maintaining accurate member records.
  • Research and offer ideas aimed at enhancing existing events and programs including researching local businesses in an attempt to host member events.
  • Build content for bi-weekly member newsletter and digital marketing of events using Eloqua.
  • Perform analysis and recaps of completed events.
  • Other duties as assigned.

Minimum Qualifications:

  • Current undergraduate or graduate student.
  • Strong interpersonal, written, and verbal communication skills; comfortable working with staff and clients of all levels.
  • Ambitious and outgoing individual who takes initiative on projects and events.
  • Strong organization skills with phenomenal attention to detail.
  • Excellent time management skills, able to handle and prioritize multiple assignments in a fast-paced, deadline driven environment.
  • Strong collaboration skills with the ability lead on individual projects.
  • Maintain confidentiality and use discretion when privy to sensitive information.
  • Proficiency in Microsoft Word, Excel, PowerPoint, Outlook, and Google Docs.
  • Basketball knowledge and customer service experience a plus.
  • Flexibility to work evenings, weekends, and holidays as needed.
  • Reliable transportation and housing.

We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law.