Position: Manager, Premium Clubs

Department: Premium Hospitality

Reports to: Director, Premium Service

POSITION SUMMARY:

The Manager, Premium Clubs oversees and manages the food and beverage operations for our new, industry-leading private club located between the Vancouver Canucks and visiting team’s dressing rooms. Additionally, the Manager supports operations of our premium clubs on the 200 level. The Manager is tasked with executing the highest standards of service and hospitality to create unforgettable experiences in the arena’s premium hospitality spaces.

ESSENTIAL DUTIES AND RESPONSIBILITIES:

(Other duties may be assigned as required)

Oversee operations for 4 Clubs and Restaurants
Deliver superior customer service, creating memorable dining and best in class fan experiences through effective hiring, managing, and training of part-time staff
Provide leadership, development, and motivation to the team to ensure guest experience is always paramount through consistent delivery of high-quality food and beverage
Oversee all day to day and event activity to ensure proper planning and execution, including staff scheduling, room readiness, and product orders from the internal warehouse
Oversee post-event administrative responsibilities such as cash reconciliations, gratuities disbursements, product orders, and staff hours submissions
Maximize resources and inventories by managing cost, maintaining equipment, and monitoring inventory and budget to ensure the best use of inventory and allocation of expenses
Support other Hospitality departments as needed for other events such as internal events or significant Catering functions (on or offsite)

REQUIRED EXPERIENCE AND QUALIFICATIONS:

3-5 years of industry-leading fine dining food and beverage operations
Demonstrated experience in multiple outlet or restaurant management an asset
A strong on floor presence and demonstrated hands-on approach
Exceptional, polished, professional presence
Superior communication and conflict resolution skills with the ability to relate professionally to all levels of staff, management, clientele, suppliers, and partners
Strong commitment to a premium level of quality and service
Strong food, wine, and beverage knowledge
An inspiring leader who has proven management skills rallying a team to achieve its highest potential
Skilled at developing and creating dining experiences that drive customer satisfaction and loyalty
Strong solutions based problem-solving skills, including the ability to analyze current business problems and implement recommended action plans
Strong emotional management skills and an ability to maintain a calm demeanor and react appropriately and effectively to situations as they arise
Excellent planning and organizational skills
Ability to handle conflicting deadlines and prioritize accordingly
Flexibility and ability to work evenings, weekends and holidays
Wine training certification is an asset

Vancouver is one of the most diverse cities in the world and Canucks Sports & Entertainment strives to create a workforce that is inclusive, equitable, and represents our beautiful, unique community. We value unique perspectives, ideas, and creativity that support a diverse, inclusive, respectful, collaborative, and fun work environment. Canucks Sports & Entertainment is committed to building and supporting a diverse team.

This position will remain open until filled.