Assistant Store Manager - Customer Experience

Assistant Store Manager – Customer Experience

Newcastle upon Tyne – St James Park Store

Permanent

Competitive Salary

Closing Date: 20 November2024

We are the heartbeat of the city. Come and be a part of a long and proud history where we strive to be the best in everything we do, on and off the pitch. Bringing the people and communities together, join the Newcastle United Family, as we embark on the next steps of our exciting journey.

About the role

We’re looking for an Assistant Store Manager to assist our Store Manager in building a driven, positive and hard-working team. You will be knowledgeable and passionate about Newcastle United products and services.

Working in our fast paced, high footfall store, you will manage sales and services with the aim to exceed commercial targets whilst delivering a best in class, premium retail experience for every visitor.

Acting as a role model, you will support to build a high performance culture, supporting the training of the team to deliver a ‘best in class’ approach to customer service and sales.

Your impact

You will have previous retail management experience, ideally within a fast-paced sports retail environment but this is not essential.

You will have significant experience within customer service, with the ability to confidently deal with customer complaints and be a point of contact for any escalated issues.

You will be flexible to work variable patterns including regular evenings and weekends.

About the team

You will work with our Store Manager and will be responsible for the team of supervisors and retail associates.

Why choose us?

We’ve got a range of great benefits and rewards, from flexible ways of working, participation in our non-contractual employee bonus scheme, NUFC life assurance, free parking, discount at Shearers Bar and the Club Shop, Helping Hand – where you can access free GP appointments, Wellbeing Resources, Legal and Financial Support, pension contribution, free lunch and the best part, free tea and coffee. In addition, we run a salary sacrifice scheme which includes, tech, car, cycle to work and many more.

United As One

We’re committed to equality, diversity and inclusion and believe in equal opportunities for all. We recognise that the diversity of our people is one of our greatest strengths. We work together to reflect the communities we serve and to maintain an inclusive environment in which everyone can be their authentic self and is enabled to achieve their full potential.

Safeguarding

We’re committed to being a place where everyone is safe, heard, valued and able to thrive so we place high value on the safeguarding and welfare of everyone we engage with.