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Job listing closed on 5 Jul 2024

Project Employee, Digital Operations Center

🇺🇸 Secaucus, NJ, USA
2+ years exp.
US$32 per hour

WORK OPTION: [[In-Office]]

The NBA is committed to providing a safe and healthy workplace. To safeguard our employees and their families, our visitors, and the broader community from COVID-19, and in consideration of recommendations from health authorities and the NBA’s own advisors, any individual working onsite in our New York and New Jersey offices must be fully vaccinated against COVID-19. The NBA will discuss accommodations for individuals who cannot be vaccinated due to a medical reason or sincerely held religious belief, practice, or observance.

Position Summary
This position is responsible for the quality assurance of NBA digital products across multiple platforms with an emphasis on mobile applications, web and connected devices.

The Project Employee, DOC will track the delivery of various NBA and WNBA video assets on these platforms and escalate any issues through the proper channels during the postgame window which typically occurs overnight hours.

Major Responsibilities:

  • Full end-to-end tracking of Live-To-VOD process for all NBA video assets across suite of NBA products
  • Conduct nightly tracking documentation highlighting delivery status of Live-To-VOD assets
  • Communicate with other operating groups, including real-time troubleshooting and escalation for delivery of Live-To-VOD assets
  • Monitor live NBA, WNBA, NBA G League and NBA 2K games across the suite of digital products
  • Quality control of the NBA, WNBA and NBA G League digital products across a variety of platforms including web, mobile web, iOS, Android and connected devices
  • Generate reporting catered to new initiatives and features dedicated to supporting NBA team integrated and locally accessed direct to consumer live and VOD streams
  • Execute incident management escalation procedures including issue intake, triage, mitigation and stakeholder management during the lifecycle of all issues impacting the NBA’s owned and operated digital products
  • Utilize game operations tooling to assess the quality of premium VOD assets and perform manual overrides to help mitigate potential issues
  • Research new digital technologies to support new innovation opportunities for NBA, WNBA, NBA G League and 2K League Identify product and/or design flaws to be addressed by the Product Development teams
  • Evaluation and reporting on non-NBA, WNBA, NBA G League and NBA 2K League digital offerings from across the sporting landscape, both domestically and internationally
  • Assist with the production of actionable insights to support product and content decisions
  • Own of data-driven research projects for a variety of digital products
  • Create reports around key initiatives and overall product performance
  • Monitor message boards and social media outlets and report on fans positive/negative feedback relating to our products

Required Skills/Knowledge:

  • Strong analytical skills with attention to detail
  • Experience creating reports and presentations
  • Passion for delivering world-class online, mobile, and application experiences for sports fans
  • Comfortable proposing new ideas among various internal stakeholders and business units, and collaborating with design, technical, programming, marketing, and sales teams
  • Willingness to work overnights and weekends
  • Experience with incident management and/or customer support tooling is preferred (e.g. Jira, ServiceNow, OpsGenie, ZenDesk, NewRelic, etc.)
  • Familiarity with all platforms, including web, mobile web, IOS, Android, game consoles and connected TVs
  • Knowledge of and passion for basketball
  • Willingness to learn and master multiple digital products
  • Strong research and analytical skills
  • Good multi-tasking and project management skills
  • Ability to work in high-pressure environments
  • Knowledge of the current digital sports landscape
  • Excellent communication and interpersonal skills

Bachelor's degree required

Salary Range: [[$32/Hourly]]

We Consider Applicants For All Positions On The Basis Of Merit, Qualifications And Business Needs, And Without Regard To Race, Color, National Origin, Religion, Sex, Gender Identity, Age, Disability, Alienage Or Citizenship Status, Ancestry, Marital Status, Creed, Genetic Predisposition Or Carrier Status, Sexual Orientation, Veteran Status, Familial Status, Status As A Victim Of Domestic Violence Or Any Other Status Or Characteristic Protected By Applicable Federal, State, Or Local Law.