Player Care Administrator, Men's Team

We are looking for an individual with a strong administration background who is happy to deliver a variety of administration tasks efficiently to join our team as a Player Care Administrator. In this role, you will be part of a small team that provides holistic oversight, organisation and delivery of a hassle-free experience for every player allowing them to thrive on and off the pitch.

What will you be doing?

• Assisting Players in setting up their homes with their desired living arrangements and liaise with third parties such as:
  • helping set up tenancy agreements,
  • cleaning services,
  • utilities,
  • liaising with local authorities regarding council tax,
  • TV, telephone/broadband suppliers and mobile phone providers,
  • Insurance companies
  • Sourcing driving lessons and private chefs
  • Setting up families with both private and NHS healthcare.
• Handling of all incoming items delivered for players into the training centre and organising couriers and postage of outgoing items.
• Facilitating the signing of merchandise on behalf of the players.
• Providing a concierge service for all players as and when required.
• Moving and securing vehicles on the car park and organising vehicle cleaning, vehicle deliveries and collections and connecting players with preferred suppliers.
• Organising and facilitating the servicing and repair and taxing and insuring of vehicles.
• Making travel arrangements for players and their visitors.
• General administrative duties, for example raising Purchase Orders, paying bills, handling players ticket requests etc.
• Undertaking additional duties during times of peak workload, such as end of season arrangements, and hosting families and friends of the players at events such as finals.

Who are we looking for?

To be successful in this role, you will be fully proficient in an additional modern foreign language to English and a proven track record of delivering a variety of administration tasks effectively, both complex and simple, within a fast-paced environment. Ideally, you will have experience of working within a regulatory environment or dealing with external third parties such as utility companies. You will be competent in using IT systems and the MS Office Suite and the confidence to use third party sites.

With your excellent relationship management, you can build strong relationships with players, parents and stakeholders. You can communicate to the highest-level conveying information in a clear and accurate manner, providing timely delivery of information in the most appropriate method of communication. Working well within a multi-disciplinary team environment, you can cooperate with others and help others to achieve objectives. You can work autonomously on own initiative, pro-active in managing your own time, building an understanding of the internal and external environment in order to deliver work in a highly effective and professional manner.

Your organisational and prioritisation skills will be exceptional, and you will be confident, resilient and self-motivated to deliver results within strict deadlines.

Due to the nature of this role, you must have a flexible approach to work and the ability to work some evening and weekends.

Why should you apply?

This is a full-time permanent role working 5 days from 7 across the week. Your main base will be our AXA Training Centre in Kirkby.

To reward your hard work and commitment we offer a competitive salary, 25 days holiday (plus 8 bank holidays and the option to purchase up to an additional 5 days) and a contributory pension scheme.

You will have access to our benefits kit bag where you can get high street discounts, and a selection of benefit schemes you can join. There are opportunities to get involved with volunteering through our LFC Foundation to give back to the local community.

At Liverpool Football Club, we have an unwavering commitment to equality, diversity and inclusion and are always looking to making a positive difference in the communities that we operate within. We are proud of our achievements in this area; maintaining the Premier League Equality Standard Advanced Level, becoming a founding signatory of the Football Association’s Football Leadership Diversity Code and being recognised as a leader in this important area on and off the pitch. We take our responsibilities in this area seriously and through the work being done across the club, we are committed to increasing the diversity of our people and becoming an increasingly inclusive workplace for all. We are committed to hiring great people representative of diverse backgrounds, perspectives, and skills across our entire business. If you share our enthusiasm and passion for inclusivity, then we want to hear from you.

Liverpool FC is committed to safeguarding and promoting the welfare of children and vulnerable adults and expects all Colleagues and Volunteers to share this commitment. This role is subject to a satisfactory enhanced DBS check.

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