At Manchester United, our focus is to create a high-performance environment where everyone can be their best, working together towards our common goal of football success. We believe the key to achieving this goal is connection and collaboration. Everyone coming together, working from one of our Manchester United office locations every working day to share skills, knowledge and ideas, building on the best of what we already do and looking at where we need to change and innovate.
The Purpose:
To welcome all Manchester United Museum & Tours visitors and provide support with bookings, upselling of merchandise and answering queries. To be a brand ambassador for Manchester United and to adhere to all operational, health & safety and security procedures.
The Role:
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To deliver the highest standards of customer service to all our guests, acknowledging the variety of languages and cultures that make up our visitor numbers.
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To use the department’s booking system to process bookings, new sales and booking alterations.
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To always ensure the security of tour attendees, as well as the security of the stadium.
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To engage with guests regarding the exhibits and exhibitions as they pass through the Museum.
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To help supervise the flow of visitors in the Museum.
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To always ensure the Museum is presentable, clean, and tidy.
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To upsell all ancillary Museum & Tours products and cross sell other venue related products.
Any other duties as reasonably requested by a manager.
The Person:
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Ability to provide exceptional customer service by resolving queries and complaints quickly and effectively.
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Ability to connect and engage with a wide variety of people.
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Exemplary customer service skills gained within customer focused environments.
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High standards of personal presentation.
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Evolving knowledge of the history of Manchester United Football Club and the competitions it competes in.
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Proven ability to remain calm under pressure and a strong ‘can do’ work ethic.
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Self-motivated and ability to work independently or as part of a team as required.
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Basic levels of English and Maths.
Sound interesting? If you'd like to submit your application, please apply today!
Manchester United endeavour to respond to all job applications, however, please consider that we receive a high volume of applications, and this may not always possible.
We recognise the importance of safeguarding children and adults at risk at Manchester United, as part of this commitment this post is required to have a Disclosure and Barring Service check at the appropriate level, as well as full reference history.
Manchester United is an equal-opportunity employer that is committed to inclusion and diversity. We take affirmative action to ensure equal opportunities to applicants and employees without regard to background, ethnicity, race, colour, religion, age, sex, sexual orientation, gender identity/expression, national origin, protected veteran status, disability status or other legally protected characteristics.
Manchester United Football Club are proud to be a signatory of the Armed Forces Covenant, supporting the armed forces community to transition into careers outside of the armed forces.
Manchester United is committed to working with and providing reasonable adjustments for applicants and employees. If you require any reasonable adjustments to support your application and perform at your best, please do not hesitate to contact us to make a request; we are here to help.
It is unlawful to employ a person in a UK-based job who does not have permission to live and work in the UK. You should make yourself aware of how immigration laws apply to you before applying for any of our roles. Your personal data will be processed on MU’s behalf by Kornferry.
