Match Day Hosting Team
Who we are:
We are Crystal Palace Football Club, a Premier League Football Club with more than a century of proud history. Spread across three different sites – our London office, Selhurst Park stadium and our Training Ground/Academy, we offer the best atmosphere and culture for our fans and our employees.
We strive for excellence in the workplace with a philosophy of high standards, professionalism, and a strong work ethic from our employees. We are constantly trying to grow, diversify and build with not only our team on the pitch, but also our team in the offices and on the ground.
About this role:
If you have experience in a customer facing role or a passion for customer service – we want to hear from you! You will be engaging, enthusiastic and have a thirst to learn and grow. You want to be a part of the buzz and excitement of a match day by being the face of our company and providing the best service to the customers within our premium hospitality areas.
Our match days are typically on Saturdays with some weekday evening and Sunday matches and the typical shift day is 6- 8 hours depending on the game.
Rensponsibilities:
Presenting oneself in a smart, friendly and professional manner
Being available to work a flexible schedule of Premier League and cup matchdays
Meeting and greeting and making feel welcome the club’s premium matchday guests
Understanding the matchday journey that new guests will undertake in order answer any questions they may have
Engaging in friendly, professional conversation with guests when appropriate
Being confident to approach clients when required in order to communicate essential matchday information
Offering a warm welcome and friendly goodbye as clients arrive and leave each matchday
Experience, Skills and Qualifications:
A can-do attitude and be prepared to help the team
Immaculate grooming standards and overall appearance
Excellent interpersonal skills and be polite and courteous
Engaging and easy to talk to
Always looking for ways to improve
Mature and able to handle situations calmly and insightfully
Can work in high pressure situations
