Who we are:

We are Crystal Palace Football Club, a Premier League Football Club with more than a century of proud history. Spread across three different sites – our London office, Selhurst Park stadium and our Training Ground/Academy, we offer the best atmosphere and culture for our fans and our employees.

We strive for excellence in the workplace with a philosophy of high standards, professionalism, and a strong work ethic from our employees. We are constantly trying to grow, diversify and build with not only our team on the pitch, but also our team in the offices and on the ground.

About this role:

The Crystal Palace FC Premium matchday and non-matchday events business has recently delivered a standout year and as a club we are now building on this success and looking to maintain momentum via ambitious plans for future expansion.

We are seeking a dynamic individual who will play a pivotal role in helping to deliver exceptional non-matchday B2B and B2C events, as well ensuring seamless operations for our exclusive Premium matchday hospitality offerings. If you have a passion for sport, a keen eye for detail, and a drive to exceed expectations, we want you on our team…

Responsibilities:

Event Planning Support: Assist in the planning and coordination of non-matchday events hosted by the club, including conferences, corporate and celebratory functions, internal meetings, stadium tours and fan engagement events
Logistics Coordination: Collaborate with relevant teams to manage event logistics, such as venue booking, equipment setup, catering arrangements, security considerations
On-Site Support: Assist in on-site event management, overseeing event operations, and troubleshooting any issues that may arise
Guest Relations: Provide exceptional customer service to event attendees, addressing queries, handling registrations, and ensuring a seamless customer experience
Premium Matchday Booking Management: Coordinate Premium matchday hospitality bookings with clients, ensuring accuracy of requirements and timely communication with them regarding ticketing, itineraries, dietary requirements, and an ‘over and above’ level of customer service
Matchday Logistics: Collaborate with internal teams to ensure the smooth execution of Premium hospitality offerings along with clients’ varying requirements, as well as effectively raising client feedback during and post-match with the relevant personnel
Working closely with the Data and Insight Lead to research and provide insights to the Commercial Team as well as effective housekeeping and oversight of the CRM system (Salesforce)
Other duties and responsibilities as required by line manager.
Upholding and promoting the Club’s policies and procedures, including Health and Safety, Safeguarding and Equal Opportunities policies and procedures.

Experience, Skills and Qualifications:

Confidence to interact, engage with and build professional relationships with a diverse range of matchday and non-matchday clients
A good degree of business acumen and be able to spot commercial opportunities
Excellent verbal and written communication
A collaborative spirit and the ability to work well within a diverse team environment.
Strong organisational skills to handle multiple tasks and meet deadlines in a fast-paced environment.
Flexibility to adapt to the dynamic nature of the sports industry and irregular working hours during matchdays and events.
A can-do, problem-solving attitude and growth mindset
The attitude of a self-starter who does not require micromanagement and can work independently
Proficiency in all Microsoft Office programs (Word, Outlook Excel etc.)
For recent graduates, a degree in Event Management, Hospitality, Business Administration, or a related field) - Desirable
Or previous experience in event management, hospitality, or customer service roles - Desirable
Experience in working with Salesforce or similar CRM – Desirable

Benefits:

Complimentary match day ticket
Reward and Discount Scheme through our Tech Scheme and Simple Health app
Health and Wellbeing benefit scheme
20% Discount in our Retail Stores
Holiday allowance that increases every year of service

Our commitment to Equality

At Crystal Palace Football Club, Equality, Diversity & Inclusion is spirited and continues to grow due to the working environment, which makes all staff feel appreciated and welcomed. Crystal Palace Football Club do this by encouraging good relations and practices towards different groups and are committed to promoting employment opportunities that celebrate diversity.

We are committed to attracting, recruiting, and retaining the most talented candidates and the club intends to ensure that everyone who wishes to engage with the club, whether as matchday fans, staff, players, board members, participants in Foundation programmes and any other person engaged with the club's activities, has a real and equal opportunity to do so.

Reasonable Adjustments

If you require disability-related adjustments during the recruitment process, please contact [email protected] (DLO inbox is for disability-related queries only, if you wish to gain further information regarding this vacancy, please contact [email protected]). We are here to help you through the whole recruitment process including trying to apply for a vacancy, getting in touch with us through the process, and/or helping with access in case you are required to come in for an interview.

Safeguarding

Crystal Palace Football Club is committed to safeguarding and ensuring the welfare and protection of children and vulnerable people and expects all staff to share this commitment. As such, the post holder will be subject to any relevant security checks as required.

Commercial Executive