Goodyear Retail Associate

Our teammates are at the core of what we believe in: People, Collaboration, Learning, and Excellence (PeopleCLE). We look to hire individuals who are committed to our purpose of uniting and inspiring our city through the power of team. Our mission is to win the World Series while creating a compelling fan experience. If you believe you possess these important traits, please consider a career with the Cleveland Guardians.

PRIMARY PURPOSE: Support sales and overall operations of assigned merchandising locations within Goodyear while promoting a positive image of the Cleveland Guardians and Cincinnati Reds organizations.

RESPONSIBILITIES & DUTIES:

Include but are not limited to:

Selling/Fan Satisfaction

• Provide exceptional customer service to all fans
• Maintain a positive attitude, professional appearance, and provide exceptional customer service to maximize sales opportunities and ensure fan satisfaction
• Strives to achieve individual and location sales goals daily

Merchandising

• In partnership with Store Managers, ensure the location is visually merchandised to Company standards
• In partnership with Store Managers, ensure the location is stocked and organized to Company standards
• Assist in processing POs according to company standards by piece and allocate products as management directs
• Understand and be able to efficiently operate our POS systems as needed

Operations/Loss Prevention

• Assist in daily maintenance and successful operation of the assigned location
• Accurately complete retail transactions utilizing POS system to avoid discrepancies
• Protect assets of the Company
• Share any breach of loss prevention policies to the Goodyear management team
• Partner with Store Managers for efficient completion of shipments, cycle counts, all business initiatives for their assigned location
• Actively participates in communication in all directions regarding policies, procedures, etc.
• Knowledgeable of all standards and able to manage location in the absence of the Store Managers

Assume additional responsibilities as directed by the Goodyear management team.

EDUCATION & EXPERIENCE:

• Previous sales experience preferred, but not required.
• Previous customer service experience preferred, but not required.

ROLE REQUIREMENTS:

• Previous cash handling or register or stock experience preferred, but not required
• Ability to frequently bend, stoop, reach and lift
• Available to work at least 50% of Spring Training for Cincinnati Reds and Cleveland Guardians schedule

ORGANIZATIONAL REQUIREMENTS:

• Reads, speaks, comprehends, and communicates English effectively in all communications.
• Represents the Cleveland Guardians in a positive fashion to all business partners and the general public.
• Ability to develop and maintain successful working relationships with members of the Front Office.
• Ability to act according to the organizational values and service excellence at all times.
• Ability to work with diverse populations and have a demonstrated commitment to social justice.
• Ability to walk, sit or stand for an entire shift.
• Ability to work extended days and hours, including holidays and weekends.
• Ability to move throughout all areas and levels of the Ballpark.
• Ability to work in a diverse and changing environment.
• Occasional physical activity such as lifting and carrying boxes up to 50 lbs.

The Cleveland Guardians are committed to developing and maintaining an environment that embraces all forms of diversity to enrich our core values, enhance our competitive position, strengthen our impact within our community, and foster a greater sense of belonging for our employees.

In this spirit, we know studies have shown that people from historically underserved groups - including women and people of color - are less likely to apply for jobs unless they believe they meet every one of the qualifications as described in a job description. We are most interested in finding the best candidate for the job and understand that candidate may bring certain skills and experiences to the role that are not listed above, but that would add tremendous value to our organization. We would encourage you to apply, even if you don’t believe you meet every one of our qualifications described.