Chelsea FC banner
Chelsea FC logo
1 Jun 2024

Training Ground Receptionist

🇬🇧 Cobham, UK
Full Time
1+ year exp.

JOB TITLE: Training Ground Receptionist

DEPARTMENT: Training Ground Operations

JOB FUNCTION: A standalone role, to primarily act as the face of the Club as a front-of-house concierge on reception in the men’s team building; welcoming and signposting staff, players and visitors in a friendly and welcoming manner and handling administrative tasks. The role will involve working closely with the Security, Facilities and Operations departments across the Cobham campus.


CONTRACT: Permanent – 40 hours over any five days with flexibility to work approx. 10 weekends per year. Hours of work are 7.30am to 3.30pm.


  • Receive, greet and direct any visitors accordingly on their arrival to the men’s team building, including signposting all colleagues to areas that are accessible to everyone and ensuring guests avoid privacy areas.
  • Carry out administrative duties, including but not limited to: confirming meeting rooms, TV screen information share around the building, stationery ordering and other admin tasks as required.
  • Receive and sign for any deliveries arriving to Main Reception and manage the post room, including receiving and distributing accordingly all post-related items to players and coaching staff.
  • Receive and confirm staff work requests e.g. hot desk spaces, lunch provision and meeting spaces.
  • At the start of each day, liaise with the Facilities Manager to conduct spot checks related to broken items and cleanliness, reporting accordingly to the Facilities Helpdesk, as well as tracking ongoing progress of reported issues.
  • To assist and work closely with Security department to monitor building access.
  • Support the Facilities Manager to ensure all office and meeting room signage, health and safety notices, etc are kept up to date.
  • Work closely with relevant internal departments and staff to support open days, tours and other events.
  • Occasionally provide cover on reception in the Academy building
  • Hold, manage and distribute to authorised colleagues signed items and memorabilia, as and when required.
  • To carry out any other administrative duties as and when required.


  • To demonstrate and live by the club’s values; Here to Win, Be Brave, Do the Right Thing, Play Your Part, Many Teams, One Club and Proud to Be Chelsea
  • To adhere to the club’s policies and procedures, including Health & Safety, Financial Authorisation, Confidentiality and GDPR.
  • To act as an ambassador for diversity, equality, and inclusion, and demonstrate a positive commitment by treating others fairly in line with our Equality, Diversity & Inclusion Policy and reporting any acts of discrimination through appropriate channels
  • To create a safe environment and act to protect all young people and vulnerable adults that are either in your care or attending club premises, and report any concerns to the Safeguarding Lead
  • To report any misconduct or suspected misconduct to the HR Department


· Friendly & approachable, with the ability to develop good relationships with key stakeholders.

  • High level of discretion and confidentiality.

· Previous administration/operations experience essential.

· Demonstrable experience acting in either a reception or concierge capacity, dealing with high-profile individuals/clients/customers from various backgrounds and cultures.

· Ability to multitask and keep calm under pressure.

· Confident and effective communicator.

· Fluency in other languages beneficial e.g. French or Spanish

  • Proactive and able to work independently.
  • Team player who is enthusiastic and positive.

· Excellent IT skills (Microsoft Office, Teamworks, etc).

What We Offer:

  • Our commitment to Equality, Diversity and Inclusion:

At Chelsea we recognise that the diversity of our people is one of our greatest strengths and we are taking positive action to ensure our existing colleagues and job applicants can fully be themselves and bring their own unique experiences and perspectives to Chelsea FC. This means giving full and fair consideration to all applicants regardless of age, disability, gender reassignment, race, religion or belief, sex, sexual orientation, marriage and civil partnership, and pregnancy and maternity.?

If you need reasonable adjustments made to the recruitment process, please reach out to your recruiter, who will be able to advise and support you.

Chelsea FC is fully committed to ensuring the safety and well-being of all children, young people and adults at risk (vulnerable groups). We therefore require all successful applicants to complete a DBS Check prior to starting employment. Depending on the role, successful applicants may also be required to undergo other child protection screening where appropriate.

This Job Description is not intended to be exhaustive; the duties and responsibilities may therefore vary over time according to the changing needs of the Club.

External Apply